Nimbia is an AI-powered onboarding agent that conducts live, interactive screen-sharing calls to guide new users through software products using voice and browser control.
What the product does and how it is positioned
Nimbia is an automated onboarding solution designed to conduct live screen-sharing sessions with new users to demonstrate product value.
The platform scales high-touch onboarding by providing 24/7 availability across different time zones and languages, integrating directly into existing tech stacks.
Source-supported ways to use the product
Automating the activation process for trial users by showing them the product's value through a live, guided session.
Scaling the personalized onboarding calls typically handled by founders to every single user without increasing headcount.
The documented workflow, where available
The system analyzes provided call recordings, documentation, or a test account to learn the UI and understand product workflows.
A single-line JavaScript snippet is added to the application's code to enable the agent within the product.
New users receive a real-time screen-sharing call where the AI guides them through their first actions and answers questions.
Nimbia distinguishes itself from standard support bots by its ability to manipulate the user's interface directly. During a live session, the AI does not simply provide instructions; it actively clicks buttons, navigates menus, and populates fields to ensure the user reaches specific milestones.
Checks to run with your own material and workflow
What was checked and when
Answers based on the source-checked product record
Nimbia explores a test account or analyzes provided call recordings and help documentation to understand the UI and product workflows.
Integration involves adding a single-line script snippet to the application, similar to installing a chat widget or analytics tool.
The AI supports real-time voice conversations, allowing users to interrupt and ask follow-up questions as the agent guides them through the product.
The platform provides 24/7 onboarding capabilities and can conduct sessions in any language to accommodate users in different time zones.
Instead of just providing text instructions, the agent controls the user's browser to click buttons and fill in fields during the live call.
