Dial provides a communication infrastructure designed for AI agents, enabling them to utilize real phone numbers for voice, SMS, and iMessage through a unified API.
What the product does and how it is positioned
Dial is a communication platform built specifically for AI agents, replacing traditional telecom stacks designed for human use. It allows developers to provision phone numbers that support voice, SMS, and iMessage capabilities.
The platform integrates with AI development environments through SDKs and MCP servers. By providing a unified webhook, it enables agents to handle diverse communication streams within a single, consistent format.
Source-supported ways to use the product
Agents can be configured to handle business tasks, such as contacting service providers to book appointments or negotiate service fees.
Developers can assign unique phone identities to AI agents, allowing them to interact via standard messaging and voice channels alongside human users.
The documented workflow, where available
The agent or developer calls the Dial API or uses the MCP server to provision a new US, Canadian, or international phone number.
The agent is programmed to send or receive messages and calls, with all events routed through a unified webhook for processing.
Dial addresses the challenges of integrating AI agents into existing communication networks by providing a dedicated layer for machine-to-human interaction.
By abstracting the complexities of telecom protocols, the platform allows agents to operate autonomously across voice and text channels.
Checks to run with your own material and workflow
What was checked and when
Answers based on the source-checked product record
An Agent Communication Number is a real phone number controlled by an AI agent, capable of placing and receiving voice calls, sending and receiving SMS, and messaging via iMessage.
Dial integrates through a REST API, SDKs for Node.js and Python, or by adding Dial as an MCP server to compatible AI coding tools.
The platform supports inbound and outbound voice calls with real-time transcription, two-way SMS, and iMessage with automatic RCS/SMS fallback.
Yes, Dial maintains compliance with GDPR, CCPA, and HIPAA, and is SOC 2 certified to meet enterprise security requirements.
All incoming communications, including calls, SMS, and iMessage, are routed through a unified webhook in a consistent format for the agent to process.
