Rallied is an AI technician for Managed Service Providers that autonomously resolves L1 and L2 support tickets by integrating directly with PSA, RMM, and identity management tools.
What the product does and how it is positioned
Rallied functions as an automated extension of an MSP's service desk, designed to execute technical tasks. It connects to existing infrastructure to handle routine maintenance and user management requests.
The system integrates with common MSP tools including ConnectWise, Autotask, and Microsoft 365. By automating repetitive administrative work, it reduces the volume of tickets requiring human attention.
Source-supported ways to use the product
Automating high-volume, low-complexity tasks such as account unlocks and password resets to free up technical staff for project work.
Managing the technical requirements for new hires and departing employees, including license management and security group updates.
Using AI to categorize incoming tickets, ask clarifying questions to end users, and route issues to the correct department.
The documented workflow, where available
The team conducts a kickoff call to map the MSP's technology stack and define which workflows will be automated first.
Tools are connected and permissions are configured to allow the AI to interact with the PSA, RMM, and identity providers.
During an initial 30-day period, the system is tuned to handle edge cases and expand its autonomous capabilities.
The system operates independently to resolve tickets, update documentation, and notify users upon task completion.
Rallied performs the actual technical work required to resolve a ticket rather than simply generating a summary or suggesting a fix. The system interacts with the connected stack to execute changes, such as resetting a password in Entra ID or granting mailbox permissions.
Human-maintained commercial information
Pricing can change. Confirm the current plan and billing terms on the official site before purchasing.
Checks to run with your own material and workflow
What was checked and when
Answers based on the source-checked product record
Users determine which actions the AI can perform autonomously and which require a human to review and approve before execution.
The system is designed to be connected to the service provider's stack and begin working within the same week as the initial kickoff call.
No, the platform is built to function without a full-time AI trainer or dedicated administrator once the initial tuning phase is complete.
Yes, the system can be deployed to work through Slack or Microsoft Teams, in addition to operating directly within a PSA environment.
The platform is built as managed infrastructure designed to maintain guardrails and permissions across multiple client environments simultaneously.
