UserCall

What's UserCall

UserCall AI interviewers are fine-tuned and trained with expert user and UX research and human-centered design methods. They ask relevant follow-up questions to uncover deep customer needs while minimizing bias. No expert user research methods or skills are required.

Features

High Quality Customer Insights

Run hundreds of user interviews at scale, providing 10x deeper qualitative insights than surveys. Smart follow-up questions uncover deep insights without time or resource constraints.

Relevant Questions Every Time

Simply add a few learning goals and specific questions to gain deep-seated and actionable insights to improve your product and business.

Save Time & Effort

Get conversation highlights and summaries with key actionable insights from all your recorded and transcribed voice conversations.

High Converting Branded Interview Links

No need to manage and schedule calls. Share a link to your AI interviewer with users via a custom branded link or an embeddable widget, which users can engage with anytime.

Use Cases

Continuous Feedback & Product Discovery

Understand specific pain points, jobs-to-be-done, and problems users face on an ongoing basis to solve critical needs and identify opportunities for new products and features.

Understand 'Why' Behind Your Metrics

Identify key UX and product issues and opportunities, providing clarity on why your metrics are not improving (e.g., retention, conversion, usage).

Product & Team Alignment

Get answers to open questions and assumptions from your team on critical product elements by talking to live users quickly and effectively.

UX & Usability Testing

Uncover critical user experience issues and opportunities that impact your product's retention, activation, and conversion.

Interview Participant Screening

Screen higher quality live or in-person interview participants with voice call screeners automatically conducted by AI.

Customer Satisfaction

Understand the key reasons and issues behind your customer satisfaction score by actually listening to what customers say.

How UserCall Saves You Time & Effort

The Old Way

• 8 hours setting up survey questions or interview guides
• 32 hours scheduling/managing/running live interviews
• 4 hours reviewing and summarizing survey or interview results
• 8 hours discussing validity and intent of survey results

Using UserCall

• Up to 1 seat
• Up to 20 call recordings per month
• Max 5-minute calls
• Up to 2 interview links

FAQ

What is UserCall? UserCall is an AI-powered tool for conducting user interviews, offering deep insights without the need for expert research skills.

How does UserCall work? UserCall's AI interviewers conduct user interviews with smart follow-up questions, automatically transcribing and summarizing key insights.

What are the benefits of using UserCall? UserCall saves time and effort in conducting user interviews, provides deep qualitative insights, and helps improve product and business decisions.

Who can use UserCall? Any team or individual looking to gain deeper insights into user needs and experiences can benefit from UserCall.

How do I get started with UserCall? Visit UserCall's website to create a demo link and start exploring the features.