Octocom

GPT-powered AI chatbot for eCommerce SMEs

What's Octocom?

Octocom is a GPT-powered AI chatbot specifically designed for eCommerce SMEs. It accelerates response times, boosts customer satisfaction, and tackles repetitive tasks, allowing your team to focus on high-value interactions. Trusted by numerous eCommerce brands, Octocom integrates with help desks like Gorgias and Zendesk and syncs with all eCommerce platforms to stay updated with your product catalog, discounts, articles, and orders.

Features

Connects with Your Help Desk

Our AI solution connects directly with help desks, allowing your team to continue working in a familiar environment while benefiting from AI capabilities.

Ecommerce Platform Sync

Octocom stays up-to-date with your product catalog, discounts, articles, and orders by connecting to all eCommerce platforms, including custom ones.

Human-like AI

Our AI delivers natural, human-like conversations that align with your brand's personality, ensuring interactions feel authentic and aligned with your values.

First Line of Support

Free your team from repetitive inquiries and let our AI handle initial customer interactions. It provides instant resolutions to common problems and escalates complex issues to your support team.

Intelligent Human Handoff

Our AI intelligently assesses its capabilities, seamlessly handing off complex cases to your human team while providing all crucial context for timely resolutions.

Omnichannel Support

Handle inquiries across email, Instagram, Messenger, WhatsApp, SMS, and other popular channels, providing a consistent support experience.

24/7 Instant Support

Always-on assistance sets you apart from competitors, with our AI delivering 24/7 instant support and tirelessly answering customer questions.

Use Case

Customer Support

Automatically handle 90% of support tickets, decreasing costs and improving efficiency while providing instant human-level support 24/7. Handle most tickets without intervention, while handing over tougher cases to humans. This includes order tracking, returns and refunds handling, and complaints handling.

Shopping Consultant

Make it simpler for customers to purchase the right product, resulting in higher conversion rates. Offer product recommendations, product inquiries, and product comparisons to ensure customers find the right products.

Intelligent Upselling

Increase average order value with AI-powered upselling. Engage customers with personalized messages triggered by specific actions, such as adding items to the cart, product page visits, cart abandonment, or order completion.

FAQ

Which eCommerce platforms does Octocom support?

Octocom supports all major eCommerce platforms, including Shopify, Magento, BigCommerce, WooCommerce, and Wix.

How long does it take to get started?

Octocom can be set up and fully operational within two weeks.

How does Octocom work?

Octocom integrates with your existing systems and uses AI to handle customer inquiries, providing instant resolutions to common issues and escalating complex cases to your team.

How is Octocom different from other chatbots?

Octocom offers human-like interactions, 24/7 support, and seamless integration with eCommerce platforms, setting it apart from traditional chatbots.

How secure is my data?

Octocom ensures your data is secure with advanced encryption and data protection measures, adhering to industry standards.