My AskAI

My AskAI — Your AI Agent for Customer Support

What's My AskAI?

My AskAI is an AI customer support agent for SaaS businesses, designed to integrate with existing live chat tools like Intercom and Zendesk. It aims to deflect up to 75% of customer support requests, making support cheaper, faster, and better.

Features

Trained on Your Help Docs

My AskAI uses your website and help docs to answer support requests instantly, 24/7. It updates automatically with new content, providing verified answers in seconds.

AI to Human Handover

Seamlessly hand over complex queries to human agents with a summary of the conversation, ensuring no repetition. Integrates with all major live chat providers.

Actionable Insights

Extracts and groups issues, bugs, and feature requests from customer conversations. Provides email and Slack alerts for new insights, helping you prioritize fixes and developments.

Use Case

My AskAI is ideal for B2B SaaS companies looking to reduce support costs and improve efficiency. By handling common queries, it allows human agents to focus on high-value tasks, improving customer retention and satisfaction.

FAQ

How does My AskAI reduce support costs?

By deflecting up to 75% of customer support requests, My AskAI significantly lowers the volume of tickets that human agents need to handle, reducing overall support costs.

Can My AskAI integrate with my existing tools?

Yes, My AskAI integrates seamlessly with Intercom, Zendesk, HubSpot, and other live chat tools. It can also be added to your email or website.

How is My AskAI trained?

My AskAI is trained on your company's help docs and website content, ensuring it provides accurate and up-to-date information to your customers.

What if My AskAI can't answer a question?

If My AskAI can't answer a question, it will seamlessly hand over the conversation to a human agent, providing a summary to avoid repetition and save time.

How to Use

Installation

Install My AskAI within Intercom, Zendesk, or HubSpot, or integrate it with your email or live chat provider. No complex setup is required; it can be added with just one line of code.

Customization

Customize your AI agent with your brand's logo and color palette. My AskAI supports over 50 languages, allowing you to provide global support.

Monitoring and Insights

Monitor customer interactions and receive actionable insights through email and Slack alerts. My AskAI helps you stay on top of common issues and customer needs.