Helply

Helply: Transform Your Customer Support with AI Support Agents

In the modern digital landscape, support teams are often overwhelmed by repetitive inquiries that drain resources and lead to agent burnout. Helply offers a revolutionary solution: AI support agents that provide guaranteed results. With a commitment to achieving a 65% AI resolution rate within 90 days, Helply ensures that your team can focus on high-impact work while the AI handles the rest.

What’s Helply?

Helply is an enterprise-grade AI support platform that deploys sophisticated AI support agents to manage customer conversations autonomously. Unlike basic chatbots, Helply is designed to take real actions—such as processing refunds, delivering invoice links, and guiding plan upgrades—rather than just answering simple questions.

Helply stands out in the market by offering a VIP guarantee: if your AI agent doesn't resolve at least 65% of your tickets within the first three months, you pay nothing. This result-oriented approach is supported by dedicated AI support engineers who work one-on-one with your team to enforce successful outcomes.

Key Features of Helply

1. 65% Resolution Guarantee

Helply is the only platform that guarantees a 65% resolution rate. This ensures that the AI support agent is not just an expense, but a measurable asset to your customer success strategy.

2. Rapid 14-Day Deployment

Time to value is critical. Helply connects to your help desk, configures complex workflows, and launches your AI support agent into production in just two weeks.

3. Hallucination-Proof Escalation

Accuracy is paramount in customer service. When the AI is unsure, it escalates the ticket to a human agent with full context, including previous resolution attempts and source citations, preventing incorrect information from reaching the customer.

4. Gap Finder

Helply’s AI doesn't just answer questions; it audits your documentation. The Gap Finder tool identifies questions customers are asking that aren't covered in your current knowledge base, providing a prioritized list for improvement within 24–48 hours.

5. Automated Actions

• Refunds: Automatically process money-back requests based on your specific business rules.
• Billing & Invoices: Instant delivery of payment links, due dates, and prorated adjustment explanations.
• Plan Management: Guides users through upgrades or downgrades based on their usage patterns.

6. Enterprise-Grade Security

Helply is SOC 2 Type II and GDPR compliant. Your data is encrypted at rest and in transit, ensuring that customer privacy is never compromised.

Use Cases for AI Support Agents

AI support agents are versatile tools that can be applied across various industries to scale operations without increasing headcount:

• SaaS Platforms: Automating billing inquiries and subscription management allows technical teams to focus on product development.
• E-commerce: Handling high volumes of refund requests and shipping status inquiries automatically.
• Educational Platforms: Onboarding new users and answering "how-to" questions 24/7 across different time zones.
• High-Growth Startups: Scaling support capacity for millions of daily users without the linear cost of hiring more agents.

How to Use Helply

Implementing Helply is a streamlined, five-step process designed for maximum efficiency:

1. Train: Load your knowledge base from help docs, Notion pages, or FAQs in under five minutes. Helply stays synced automatically.
2. Identify Gaps: Use the Gap Finder to analyze your existing tickets and uncover what your documentation is missing.
3. Set Custom Guidance: Define your brand tone, escalation rules, and guardrails. You can start in preview mode to review responses before going live.
4. Integrate Human Escalation: Connect your CS tool (like Zendesk or Intercom) so the AI can hand off complex issues with full context in minutes.
5. Continuous Improvement: Once live, use the dashboard to track resolution rates and refine AI behavior every week.

FAQ

What happens if the AI doesn't reach the 65% resolution rate?

According to the Helply guarantee, if the 65% AI resolution rate is not met within 90 days, you pay nothing. We enforce the outcome, not just the setup.

Can Helply handle complex billing questions?

Yes. As shown in our user interactions, Helply can identify specific line items, such as prorated charges for extra users, and provide direct links to invoices.

Does Helply replace my existing help desk?

No, Helply integrates with your existing help desk (such as Zendesk, Intercom, or Freshdesk). It acts as the first line of defense, creating tickets only when human intervention is required.

How long does it take to see results?

Most businesses see a 50% reduction in support tickets and significant improvements in CSAT shortly after the 14-day setup period.

"The Helply guarantee held true. Within 90 days, over 65% of our support conversations were fully resolved by AI, and ticket volume dropped materially." — Razia Aliani, VP of Operations, Covidence

Build your AI support agent today and experience less ticketing with more impact.