Automate AI Customer Sentiment Analysis & PDF Reporting (n8n) — Workflow n8n

Średnia złożoność🔗 Webhook12 węzłów🤗 Support👁 1 wyświetleńautor: Jitesh Dugar

Przegląd

This advanced n8n workflow revolutionizes how businesses handle user input by transforming raw feedback into high-level business intelligence. Instead of manually sorting through surveys, this automation leverages OpenAI to perform instant sentiment analysis and categorization. The engine processes incoming webhooks, uses custom JavaScript logic to structure data, and generates professional-grade PDF summary reports via HTML/CSS conversion. To ensure stakeholders stay informed, it executes a multi-channel distribution strategy: archiving data in Google Sheets for long-term tracking, alerting teams via Slack for immediate action, and sending personalized follow-up emails through Gmail. This end-to-end pipeline eliminates manual data entry and ensures that critical customer pain points are addressed in real-time. It is the perfect solution for Product Managers and Success Teams who need to scale their feedback loops without increasing headcount, providing a transparent, documented trail of customer satisfaction trends from the moment a form is submitted.

💡

Common Use Cases

  • SaaS Product Feedback & Feature Request Prioritization
  • Post-Purchase E-commerce Satisfaction Surveys with Executive Reporting
  • Automated B2B Client Health Scoring and Account Management Alerts

Użyte węzły

Google SheetsSlackGmailCodeOpenAI

Podgląd workflow

🔐 CREDENTIALS SETUP REQUIRED
Before running this workflow, configure these credentia
1. OpenAI Account
- Model: GPT-3.5-turbo (cost-effective) or GPT-4 (mo
2. Gmail O
STEP 1: WEBHOOK TRIGGER
Expected Input Format:
```json
{
"name": "Customer Name",
"email": "[email protected]",
STEP 2: DATA CLEANING
Data Transformations:
- Empty name → "Anonymous"
- Invalid email → empty string + flag false
- Missing rating → 0
- Missing comments → "No comments provided"
STEP 3: AI ANALYSIS
AI Instructions:
Analyzes feedback and returns JSON with:
1. sentiment: "Positive" | "Neutral" | "Negative"
2. highlights: Array of 2-3 key points
3. suggestions*
STEP 4: PARSE AI RESPONSE
Key Operations:
1. Extracts AI response from `message.content`
2. Cleans markdown code blocks if present
3. Parses JSON string to object
4. Validates
STEP 5: BUILD HTML REPORT
HTML Components:
1. Header Section
- Gradient purple background
- "📊 Feedback Report" title
- Subtitle: "AI-Powered Customer Feedback Analysis"
STEP 6: GENERATE PDF
API Response:
```json
{
"success": true,
"pdf_url": "https://generated-image.s3.ap-south-1.ama
STEP 7: MERGE PDF METADATA
Key Operations:
1. Retrieves previous feedback data from "Build HTML Re
2. Extracts PDF metadata from current node:
- pdf_url: Direct link to ge
STEP 8: EMAIL VALIDATION CHECK
Condition:
- Checks: `hasValidEmail` boolean flag
- Operation: Equals `true`
🟢 TRUE Branch (Valid Email):
- Routes to "Email User Report" node
STEP 10: LOG TO GOOGLE SHEETS
Columns Logged:
1. Submission ID - Unique identifier
2. Timestamp - ISO 8601 date/time
3. Name - Customer name
4. Email - Customer email
STEP 11: SLACK TEAM NOTIFICATION
Message Contents:
1. Header - "🆕 New Feedback Received!"
2. Customer Info
- Name
- Email address
STEP 12: WEBHOOK RESPONSE
Response Structure:
```json
{
"success": true,
"message": "Thank you for your feedback! We've sent y
🚀 TESTING YOUR WORKFLOW
Step-by-Step Testing Guide:
1. Initial Setup
- ✅ Verify all credentials are configured
- ✅ Check Google Sheet has correct columns
- ✅ Confirm Slack bot is in chann
STEP 9:EMAIL USER REPORT
Sends an email user report to the email id of the user
W
Webhook - Receive Feedba…
Clean & Normalize Data1
Generate AI Summary1
Parse AI Response1
Build HTML Report1
Process PDF Response1
C
Check Valid Email1
Email User Report1
Log Feedback Data1
Notify Team1
S
Send Success Response1
H
HTML to PDF1
12 nodes11 edges

Jak to działa

  1. 1

    Wyzwalacz

    Workflow uruchamia się wyzwalaczem webhook.

  2. 2

    Przetwarzanie

    Dane przepływają przez 12 węzłów, connecting code, gmail, googlesheets.

  3. 3

    Wyjście

    Workflow kończy automatyzację i dostarcza wynik do skonfigurowanego miejsca docelowego.

Szczegóły węzłów (12)

GO

Google Sheets

googleSheets

#1
SL

Slack

slack

#2
GM

Gmail

gmail

#3
CO

Code

code

#4
OP

OpenAI

n8n-nodes-langchain.openAi

#5

Jak zaimportować ten workflow

  1. 1Kliknij przycisk Pobierz JSON po prawej stronie, aby zapisać plik workflow.
  2. 2Otwórz swoją instancję n8n. Przejdź do Workflow → Nowy → Importuj z pliku.
  3. 3Wybierz pobrany plik process-customer-feedback-with-openai-pdf-reports-gmail-slack-notifications i kliknij Importuj.
  4. 4Skonfiguruj dane uwierzytelniające dla każdego węzła usługi (klucze API, OAuth itp.).
  5. 5Kliknij Testuj workflow, aby sprawdzić, czy wszystko działa, a następnie aktywuj go.

Lub wklej bezpośrednio w n8n → Importuj z JSON:

{ "name": "Automate AI Customer Sentiment Analysis & PDF Reporting (n8n)", "nodes": [...], ...}

Integracje

codegmailgooglesheetsifn8n-nodes-htmlcsstopdf.htmlcsstopdfopenairespondtowebhookslackwebhook

Pobierz ten workflow

Pobierz i zaimportuj jednym kliknięciem

Pobierz JSONZobacz na n8n.io
Węzły12
Złożonośćmedium
Wyzwalaczwebhook
Wyświetlenia1
KategoriaSupport

Autor

Jitesh Dugar

Jitesh Dugar

@jiteshdugar

Tagi

codegmailgooglesheetsifn8n-nodes-htmlcsstopdf.htmlcsstopdfopenairespondtowebhookslackwebhook

Nowy w n8n?

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