Hamming AI
Hamming: AI Voice Agent Testing and Monitoring Platform
Hamming is an advanced AI voice agent testing and monitoring platform that enables teams to simulate thousands of calls, audit live conversations, and catch regressions instantly. With features like auto-generated test suites, real-time analytics, and seamless integration with popular voice infrastructures, Hamming ensures reliable, high-quality AI voice interactions. Trusted by industry leaders and backed by major investors, Hamming supports multilingual testing and comprehensive load testing, making it ideal for AI sales, customer support, clinical trials, and more. Its heartbeat monitoring continuously detects issues, allowing rapid iteration and performance benchmarking to optimize voice agent outcomes.
2025-06-28
--K
Hamming AI Product Information
Hamming: AI Voice Agent Testing and Monitoring Platform
What's Hamming
Hamming is a cutting-edge platform designed for at-scale testing and production monitoring of AI voice agents. It empowers organizations to simulate thousands of calls before launch, audit every live conversation, and catch regressions immediately using always-on heartbeat checks. With Hamming, teams can ensure their AI voice agents perform reliably under real-world conditions.
Features
Auto-Generated Test Suites
Hamming automatically generates diverse test suites featuring varied caller personas and edge cases to thoroughly cover every branch of your voice agent's logic. This removes the need for manual setup and rules.
Automated Testing and Scoring
Run comprehensive automated tests with instant performance scoring to evaluate your AI voice agents’ capabilities, identifying weaknesses early and enabling continuous improvement.
Real-Time Call Analytics
Gain detailed, real-time insights into call quality, user interactions, and agent behavior to monitor and optimize your voice AI systems.
Heartbeat Monitoring
Continuously replay a golden set of test calls every few minutes, with automated alerts via email and Slack when issues are detected to prevent production regressions.
Seamless Integration
Easily integrate with your existing infrastructure by dialing your SIP number or calling Hamming’s number to load-test, or connect directly to LiveKit or Pipecat with no SIP needed. One-click imports are available for Synthflow, Retell, VAPI, and Bland.
Red-Teaming Suite
Run safety-focused red-teaming tests built from real-world deployment patterns without requiring custom prompts to ensure robust agent behavior.
DTMF & IVR Emulation
Simulate complex IVR trees, send DTMF tones, and verify that your agents can navigate legacy telephony systems autonomously.
Detailed Reports
Receive comprehensive PDF reports ideal for QA signoff, compliance reviews, and stakeholder communications.
Multilingual Support
Test AI voice agents in numerous languages including English, French, German, Hindi, Spanish, Italian, and more, with realistic accents and background noise.
Use Case
AI Sales Agents
Simulate thousands of varied conversations to ensure AI sales agents handle diverse customer scenarios flawlessly.
Customer Support
Deploy 24/7 AI agents that maintain compliance, escalate appropriately, and handle emotional conversations with ease.
Clinical Trials & Healthcare
Ensure HIPAA-compliant communication with prescription reminders, emergency escalation, and accurate healthcare information delivery.
Appointment Scheduling
Manage scheduling, cancellations, and rescheduling efficiently across multiple time zones, handling complex calendar conflicts.
Drive-Thrus & High-Volume Scenarios
Test agents under rush hour conditions, dietary restrictions, accent variations, and background noise.
Personal Assistant & Tutoring
Simulate diverse task requests, track engagement, and assess clarity to enhance user experience.
How to Use
- Generate diverse test suites automatically covering multiple caller personas and edge cases.
- Run automated test calls by dialing your SIP number, calling Hamming’s number, or connecting to LiveKit/Pipecat.
- Monitor real-time call analytics and heartbeat tests to catch regressions instantly.
- Review detailed reports and iterate your voice agent design using AI-driven insights.
FAQ
How long does it take to integrate Hamming?
You can dial a SIP number in minutes or connect directly to LiveKit/Pipecat for WebRTC. Your first test call can run in 15 minutes.
Which security and compliance standards does Hamming meet?
Hamming is HIPAA compliant and is in the process of achieving SOC-2 compliance.
What scale of load testing can Hamming generate?
Hamming supports 1,000+ calls per minute for inbound, outbound, or direct WebRTC testing.
What metrics are used to measure voice and conversational quality?
Standard metrics include turn-taking latency, interruptions, time to first word, among others. You can also define custom metrics for both pre-production testing and live auditing.
What is a heartbeat test?
Heartbeat tests replay a golden set of calls periodically, sending alerts via email and Slack if issues are found to catch regressions early.
Does Hamming support IVRs, outbound dialing, and DTMF?
Yes, it fully emulates IVR menus, sends DTMF tones, and tests inbound and outbound voice agent flows end-to-end.
Launch trustworthy AI voice agents with confidence using Hamming’s comprehensive testing and monitoring platform. Book a demo today to get started and experience reliable AI voice agent performance at scale.
