echowin | Conversational AI Phone Call Automation Platform | 24/7 Call Answering For Small Businesses

What's echowin?

echowin is an all-in-one AI call answering and workflow automation platform designed to help businesses of all sizes automate their incoming phone calls, enhancing efficiency and customer satisfaction. Our platform utilizes the latest advancements in AI to provide you with an end to end business automation solution, from the phone number to the CRM.

Features

24/7 Answering

Your calls are answered automatically, all the time.

Workflows

Automate back office tasks, integrate with anything.

Transcripts

Get live transcripts as the phone call happens.

CRM

Built-in customer manager with notes, stage tracking, etc.

Analytics

Call insights, customer growth, and AI-generated summaries.

AI Call Answering

Your agent answers, understands, and responds to your customers in natural language, just like you.

Powerful Workflow Automation

Automate phone workflows like transferring calls, handling refunds, etc., with 6000+ app integrations.

Live Transcripts

Real-time transcripts of your calls will help you understand your customers better.

Customer Relationship Management

Built-in CRM magically adds callers to contacts and lets you track customer lifecycle stages and more.

Smart Analytics

Get insights and reports on your calls and customer interactions, along with summaries.

Use Case

echowin is versatile and can be used by a wide range of industries including but not limited to law firms, property management, parking garages, real estate, retail stores, beauty salons, and more. We also have a product ready for medical practices, pending HIPAA compliance.

FAQ

What is echowin?

echowin is an all-in-one AI call answering and workflow automation platform designed to help businesses of all sizes automate their incoming phone calls, enhancing efficiency and customer satisfaction. Our platform utilizes the latest advancements in AI to provide you with an end to end business automation solution, from the phone number to the CRM.

How did echowin start?

The idea for echowin was sparked when our CEO, Kaushal Subedi, saw his mother struggle to manage phone calls at her small business. Realizing the potential of AI to solve this problem, he teamed up with co-founders Ashish Ghimire and Aayush Lamichhane to create a platform that can provide small and medium-sized businesses access to the latest advancements in AI without the complexity.

What makes echowin different?

Unlike generic solutions, echowin offers a customizable base layer and tools that allow businesses to model and automate their existing workflows. Our platform integrates with over 6000+ business applications and supports custom integrations through HTTP Rest API and webhooks. We are functionality first, and our engine seamlessly fuses the power of generative AI with the flexibility and control of a flow-based system, making it ideal for business use cases.

What are the core features of echowin?

echowin boasts a range of features including smart knowledge retrieval, interactive templates, a powerful scenario builder, built-in intelligent CRM, text messaging, smart transfers, call summaries, intelligent solution developer chatbot, and much more. Our platform is designed to easily handle complex workflows and provide a seamless experience for both businesses and their customers. We offer businesses end-to-end solutions for not just call management but back-office business process automation as well.

How does echowin benefit my business?

echowin saves time, lowers expenses, delights customers, and provides better visibility into your call data. Our AI agents ensure no hold times, faster resolution, 24/7 availability, and quick access to information for your callers.

What industries can benefit from echowin?

echowin is versatile and can be used by a wide range of industries including but not limited to law firms, property management, parking garages, real estate, retail stores, beauty salons, and more. We also have a product ready for medical practices, pending HIPAA compliance.

How easy is it to set up echowin for my business?

Setting up echowin is straightforward, usually taking less than 15 minutes. You will be guided through the intelligent AI-powered onboarding process, and our team is available to assist you at every step. We also offer solutions development packages for custom requirements.

What are the pricing plans for echowin?

We offer three pricing plans to cater to different business needs, with white glove service for enterprises. Please check our pricing page on our website for the latest prices. We also offer custom pricing for large enterprises and businesses with unique requirements.

Does echowin have integrations with business apps?

Yes, echowin integrates with over 6000+ business applications through Zapier and supports custom integrations via HTTP Rest API and webhooks, ensuring seamless connectivity with your existing systems.

How does echowin ensure the quality of AI interactions?

Our AI engine orchestrates multiple large language models to provide robust and natural conversations with minimal latency. We also offer features like live transcripts, call summaries, and a virtual playground for testing scenarios to ensure high-quality interactions.

What kind of support does echowin offer?

echowin provides around-the-clock support due to our global team presence. Our management portal allows you to monitor and train your system easily, and we offer detailed call logs, emailed insights, and more to help you manage your operations effectively.

How can I get started with echowin?

Getting started with echowin is easy. You can sign up for a free trial on our website, choose the plan that best suits your needs, and follow our guided onboarding process. Our team is here to support you every step of the way to ensure a smooth transition to automated call management.