Automate FAQ Responses with WhatsApp Keyword Detection Bot — n8n Workflow

Gemiddeld complexiteit Trigger12 knooppunten🤗 Support👁 184 weergavendoor Solido AI

Overzicht

How it works: This bot operates in a continuous WhatsApp monitoring loop. It analyzes messages to detect keywords in common questions (like hours, prices, and location) and sends automatic replies with predefined information. For unrecognized questions, it directs the user to manual assistance.

Set up steps: The initial setup involves integrating with the WhatsApp API, registering keywords and their respective responses, and defining the fallback flow. It takes only a few minutes to have the bo

Gebruikte knooppunten

WhatsApp Business Cloud

Workflow-voorvertoning

📱 WhatsApp Customer Support Bot
What This Workflow Does
Automated WhatsApp chatbot that provides instant custom
Step 1: Message Reception
WhatsApp Trigger receives all incoming messages from cu
Setup: Requires WhatsApp Business API
Webhook: Automatically configured
*Listens constan
Step 2: Message Type Filter
IF Node ensures we only process text messages
✅ Text Messages: Continue to processing
❌ Other Types: Send friendly error message
*Keeps bot focused and re
Step 3: Data Extraction
Set Node extracts and cleans message data:
• Message text (lowercase, trimmed)
• Sender phone number
• Message ID
*Prepares data for keyword matching*
Step 4: Keyword Detection
Switch Node analyzes message content:
• Multiple keywords per category
• Case-insensitive matching
• Natural language friendly
• Fallback for unknown queries
Step 5: Response Generation
Set Nodes create professional responses:
• Business hours with real-time status
• Detailed pricing information
• Complete location details
• Contact information
Step 6: Message Delivery
WhatsApp Node sends formatted response back to customer
• Instant delivery
• Professional formatting
• Emoji enhancement
*Complete the customer service loop*
I
Incoming WhatsApp Messages
F
Filter Text Messages Only
E
Extract Message Content
F
FAQ Keyword Detection
B
Business Hours Response
P
Pricing Information Resp…
L
Location Information Res…
C
Contact Information Resp…
W
Welcome Menu Response
H
Helpful Fallback Response
Send WhatsApp Reply
Handle Unsupported Messa…
12 nodes15 edges

Hoe het werkt

  1. 1

    Trigger

    De workflow start met een trigger-trigger.

  2. 2

    Verwerking

    Gegevens stromen door 12 knooppunten, connecting if, set, switch.

  3. 3

    Uitvoer

    De workflow voltooit zijn automatisering en levert het resultaat aan de geconfigureerde bestemming.

Knooppuntdetails (12)

WH

WhatsApp Business Cloud

whatsApp

#1

Hoe deze workflow te importeren

  1. 1Klik op de knop JSON downloaden rechts om het workflowbestand op te slaan.
  2. 2Open uw n8n-instantie. Ga naar Workflows → Nieuw → Importeren uit bestand.
  3. 3Selecteer het gedownloade bestand automate-faq-responses-with-whatsapp-keyword-detection-bot en klik op Importeren.
  4. 4Stel inloggegevens in voor elk serviceknooppunt (API-sleutels, OAuth, enz.).
  5. 5Klik op Workflow testen om te controleren of alles werkt, activeer het vervolgens.

Of plak rechtstreeks in n8n → Importeren uit JSON:

{ "name": "Automate FAQ Responses with WhatsApp Keyword Detection Bot", "nodes": [...], ...}

Integraties

ifsetswitchwhatsappwhatsapptrigger

Haal deze workflow op

Download en importeer met één klik

JSON downloadenBekijken op n8n.io
Knooppunten12
Complexiteitmedium
Triggertrigger
Weergaven184
CategorieSupport

Gemaakt door

Solido AI

Solido AI

@solidoai

Tags

ifsetswitchwhatsappwhatsapptrigger

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