Proactive SLA Monitoring & Ticket Escalation with Zendesk, Slack and Google Sheets — n8n Workflow
Overview
Description: Ensure your customer SLAs never slip with this n8n automation template. The workflow runs on a schedule, fetching open tickets from Zendesk, calculating SLA time remaining, and sending proactive alerts to Slack when tickets approach breach thresholds (75% and 90%). It also updates ticket priority in Zendesk and logs compliance metrics to Google Sheets for reporting. Perfect for support operations, CX teams, and SaaS companies looking to maintain SLA compliance and reduce response d
Nodes used
Workflow Preview
How it Works
- 1
Trigger
The workflow starts with a scheduled trigger, running on a defined schedule.
- 2
Process
Data flows through 13 nodes, connecting cron, function, googlesheets.
- 3
Output
The workflow completes its automation and delivers the result to the configured destination.
Node Details (13)
Google Sheets
googleSheets
Slack
slack
Zendesk
zendesk
How to Import This Workflow
- 1Click Download JSON button on the right to save the workflow file.
- 2Open your n8n instance. Go to Workflows → New → Import from file.
- 3Select the downloaded
proactive-sla-monitoring-ticket-escalation-with-zendesk-slack-and-google-sheetsfile and click Import. - 4Set up credentials for each service node (API keys, OAuth, etc.).
- 5Click Test Workflow to verify everything works, then activate it.
Or paste directly in n8n → Import from JSON:
Integrations
Created by
Rahul Joshi
@rahul08
Tags
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