Automated Customer Feedback Analysis & Response with Jotform, GPT-4.1 & Google Sheets — Workflow n8n

Moyen complexité Déclencheur13 nœuds🤗 Support👁 1 vuespar Aayushman Sharma

Aperçu

AI-powered feedback analysis and response automation from Jotform to Google Sheets and Slack

Who’s it for
Businesses using Jotform to collect customer feedback who want to automate sentiment analysis, email responses, and internal reporting — especially eCommerce, support, or CX teams looking to scale without hiring more agents.

How it works
This workflow captures every new Jotform submission, extracts key fields, and uses OpenAI GPT-4.1 to classify sentiment and root cause.

Negative fe

Nœuds utilisés

Send EmailGoogle SheetsSlackOpenAI

Aperçu du workflow

🧠 Workflow Summary
AI-driven automation that transforms every Jotform feed
🟢 Captures Feedback → 🧠 Analyzes with GPT → ⚖️ Routes
📧 Sen
Clean Incoming Data
Normalizes raw Jotform fields into structured variables
- Full Name
- Email
- WhatsApp Number
- Order ID
AI Sentiment & Root Cause Detection
GPT analyzes the customer feedback and returns structur
- Sentiment: Positive | Neutral | Negative
- Root Cause: Short explanation of the
Path Routing Logic
Decision Node Logic:
- If Sentiment = Negative OR Rating ≤ 3
→ Route to *Recovery Path*
- Else
→ Route to *Appreciation Path*
AI Recovery Message Composer
The AI crafts a personalized, empathetic message using
Context Used:
- Name, Rating, Feedback, Root Cause, Recovery Directio
Output For
🌟 Appreciation Path Flow
Triggered for Positive or Neutral feedback.
✅ Sends personalized Thank-you Email
✅ Includes CTA to leave a public review
🔐 How to Get Your Jotform API Credentials
1. Visit Jotform and sign up (if you’re new) or log in
2. Click yo
⚙️ Jotform Configuration Guide (for n8n Feedb
Follow these steps to connect your Jotform to n8n:
1️⃣ Create the Feedback Form
Build a form in Jotform with the following exact fie
J
Jotform — New Feedback S…
E
Extract Key Fields (Norm…
AI Analysis — Sentiment …
C
Check if Feedback is Neg…
AI Generator — Personali…
Send Recovery Email (Neg…
Notify CX Team on Slack
Mark Recovery Message Sent
Send Appreciation Email …
Log Feedback in Google S…
P
Prepare Data for Sheet &…
P
Prepare Data for Sheet &…
Log Feedback in Google S…
13 nodes12 edges

Comment ça fonctionne

  1. 1

    Déclencheur

    Le workflow démarre avec un déclencheur déclencheur.

  2. 2

    Traitement

    Les données transitent par 13 nœuds, connecting emailsend, googlesheets, if.

  3. 3

    Sortie

    Le workflow termine son automatisation et livre le résultat à la destination configurée.

Détails des nœuds (13)

SE

Send Email

emailSend

#1
GO

Google Sheets

googleSheets

#2
SL

Slack

slack

#3
OP

OpenAI

n8n-nodes-langchain.openAi

#4

Comment importer ce workflow

  1. 1Cliquez sur le bouton Télécharger JSON à droite pour enregistrer le fichier du workflow.
  2. 2Ouvrez votre instance n8n. Accédez à Workflows → Nouveau → Importer depuis un fichier.
  3. 3Sélectionnez le fichier automated-customer-feedback-analysis-response-with-jotform-gpt-41-google-sheets téléchargé et cliquez sur Importer.
  4. 4Configurez les identifiants pour chaque nœud de service (clés API, OAuth, etc.).
  5. 5Cliquez sur Tester le workflow pour vérifier que tout fonctionne, puis activez-le.

Ou collez directement dans n8n → Importer depuis JSON :

{ "name": "Automated Customer Feedback Analysis & Response with Jotform, GPT-4.1 & Google Sheets", "nodes": [...], ...}

Intégrations

emailsendgooglesheetsifjotformtriggeropenaisetslack

Obtenir ce workflow

Téléchargez et importez en un clic

Télécharger JSONVoir sur n8n.io
Nœuds13
Complexitémedium
Déclencheurtrigger
Vues1
CatégorieSupport

Créé par

Aayushman Sharma

Aayushman Sharma

@ajstyle0411

Tags

emailsendgooglesheetsifjotformtriggeropenaisetslack

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