Cekura

Cekura: The Ultimate Platform to Monitor and Test Voice & Chat AI Agents

In the rapidly evolving landscape of artificial intelligence, reliability is the bridge between a demo and a successful production deployment. Cekura is a comprehensive solution designed to help developers and businesses monitor and test Voice & Chat AI agents with precision. By providing a robust framework for end-to-end testing and observability, Cekura ensures that conversational agents deliver a seamless experience in every possible scenario.

Backed by YCombinator and recognized as the #1 product on Product Hunt, Cekura has raised $2.4M to solve the critical challenge of making conversational agents reliable. Whether you are building for customer support, outbound sales, or healthcare, Cekura allows you to launch in minutes rather than weeks.

What’s Cekura?

Cekura is an end-to-end testing and observability platform specifically built for Conversational AI. It serves as a quality engineering layer that sits between your AI development and the end-user, ensuring that every interaction is high-quality, compliant, and efficient.

The platform specializes in pre-production simulations and production monitoring. It allows teams to run diverse persona-based simulations to catch bugs before they reach customers. With Cekura, you can automate the testing of complex user flows—such as appointment cancellations or reschedules—ensuring that prompt changes don't break core functionality.

Key Features of Cekura

Cekura offers a suite of tools designed to transform conversational commands into reliable actions through a simple, seamless, and smart workflow.

Comprehensive Scenario Simulation

Cekura maintains a library of thousands of scenarios used to stress-test your agent. Users can also create custom scenarios to fit specific business needs. This ensures your agent can handle everything from a standard greeting to a confused customer asking for specific guidance.

Diverse AI Personalities

To truly test the limits of an AI agent, you need to simulate real human behavior. Cekura provides various personalities for testing, including:

• Hannah: Professional Female with an American accent.
• Chris: Professional Male with a British accent.
• Ananya: Pleasant Female with an Indian accent.
• Nick: An angry Male with a German accent used to test how agents handle hostile or impatient users.

Parallel Calling and Rapid Evaluation

Cekura supports Parallel Calling, allowing you to run multiple tests simultaneously. This results in actionable evaluations in minutes, providing scores on critical metrics such as:

• Empathy
• Responsiveness
• Hallucinations
• Compliance checks

Production Observability and Alerting

Once your agent is live, Cekura continues to work by monitoring every production conversation.

• Real-time Insights: View detailed logs and trend analysis.
• Instant Alerting: Receive notifications for errors, tool call failures, or performance drops.
• Intuitive Dashboard: Visualize performance data to make data-driven decisions for continuous improvement.

Seamless Integrations

Cekura integrates directly with leading Voice AI and communication stacks, including:

• Retell, Vapi, Bland, and Synthflow
• Cisco, LiveKit, and Pipecat
• ElevenLabs, Speechmatics, and Cartesia

How Cekura Works

Cekura operates through a three-step process to ensure your Voice AI is production-ready:

1. Simulate Scenarios: Define the intent of the call (e.g., an outbound call to solve a product issue). Choose a persona and set the conditions, such as a customer who is confused or needs guidance.
2. Test Prompt Impact: Use Cekura to see how new prompt changes impact core user flows like cancellations or follow-ups. This prevents regression errors when updating your AI's logic.
3. Replay and Refine: Replay known trouble spots or old conversations that caused issues in the past to prevent recurring failures and ensure the agent learns from previous mistakes.

Use Cases for Cekura

Cekura is a versatile tool used by leading teams across various industries to ship reliable Voice AI employees.

• Healthcare Technology: Companies like Twin Health use Cekura to deliver precision onboarding at scale.
• AI Automation: Lindy utilizes Cekura for automated quality engineering to ship reliable voice agents.
• Customer Support & Reception: Automate clinic receptionists or home service intake to handle bookings and queries 24/7.
• Outbound Sales & Debt Collection: Ensure compliance and effectiveness in high-stakes financial conversations.
• Legal & Recruitment: Manage legal intake and candidate feedback collection with consistent professional personas.

FAQ

Is Cekura suitable for small teams? Yes, Cekura is designed to help teams of all sizes launch in minutes. You can even start with a free trial to explore the library of scenarios.

What platforms does Cekura integrate with? Cekura has native integrations with Retell, Bland, Vapi, Synthflow, Cisco, LiveKit, Pipecat, and ElevenLabs.

Can I test how my agent handles interruptions? Absolutely. Using personas like "Nick," you can test how your agent manages impatient, interruptive, or off-script users to ensure it remains professional and functional.

Does Cekura help with hallucination monitoring? Yes, Cekura provides specific evaluations for hallucinations and instruction-following to ensure your agent stays on script and provides accurate information.

How do I get started? You can start a free trial or request a demo directly through the Cekura website to see how the platform can transform your AI agent's reliability.