Better Customer Experience Starts With EdgeTier AI Software

What's EdgeTier AI Software?

EdgeTier AI Software helps brands dramatically improve their customer experience through insights hidden within agent support and survey messages. The platform delivers continuous, data-driven improvements without the need for model training.

Features

Real-Time Monitoring and Alerting

EdgeTier Sonar

Get alerts for unexpected customer issues with proactive anomaly detection. Real-time monitoring and alerting of unusual topics provide proactive alerts on issues that need immediate attention.

AI Tagging and Reporting

EdgeTier Index

Understand what customers are talking about with AI tagging and reporting. The platform analyzes and tags customer interactions in real-time, providing fast and detailed insights into customer conversations.

AI-Powered QA & Coaching

EdgeTier Coach

Improve agent performance with AI-powered QA and coaching. Gain 100% visibility into agent and customer interactions, moving from spot checks to targeted coaching opportunities for each individual agent.

AI-Assisted Chat and Email Handling

EdgeTier Assist

Reduce agent handling time with AI-assisted chat and email handling. Provide your team with tools for faster, personalized, and targeted responses, empowering agents to focus on delivering exceptional customer experiences.

Use Case

Customer-focused leaders trust EdgeTier to unlock their customer reality, drive retention, and improve customer experience. For instance, Abercrombie & Fitch utilizes EdgeTier's anomaly detection feature to identify customer issues, agent errors, and fraud quickly. Codere Online reacts faster to issues and discovers hidden problems, while CarTrawler has transformed its operations with EdgeTier.

FAQ

How does EdgeTier handle data?

EdgeTier AI Engine works in real-time, processing messages as they are sent and received, pushing data and alerts instantly.

Is EdgeTier compatible with other software?

Yes, EdgeTier integrates with major CRM systems such as Salesforce, Live Person, Zendesk, Kustomer, and has a simple API for in-house systems. It can go live in less than 2 hours with zero IT time required.

Does EdgeTier support multiple languages?

Absolutely. EdgeTier AI works across all languages, time zones, and cultures, allowing you to index, search, and quantify issues across every market effortlessly.

How to Use

1. Set up EdgeTier with your existing CRM system using simple integration tools.
2. Utilize EdgeTier Sonar for real-time anomaly detection and alerts.
3. Employ EdgeTier Index to tag and analyze customer interactions.
4. Use EdgeTier Coach for QA and targeted agent coaching.
5. Leverage EdgeTier Assist to enhance chat and email handling efficiency.

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