Canny: Customer Feedback Management Software and Tools

What's Canny?

Canny is a customer feedback management software that centralizes product feedback to uncover insights and make informed product decisions. Trusted by both industry leaders and startups, Canny helps organize all feedback in one place, prioritize what to build next, and keep everyone updated.

Features

Collect Feedback

• Autopilot: Automatically capture customer feedback from conversations.
• Deduplication: Detect and merge duplicates to quantify ideas.
• Feedback Portal: Set up a portal for users to share requests directly from your site.
• Integration: Integrate customer support tools to capture feedback on behalf of users.

Feedback Management on Autopilot

Feedback Discovery

Automatically capture and deduplicate customer feedback from conversations.

Smart Replies

Respond to feedback with clarifying questions to uncover deeper insights.

Comment Summaries

Instantly recap lengthy feedback threads to understand core use cases.

Community Engagement

• Discuss: Foster discussion about your product and feature requests.
• Understand: Learn more about user motivations and pain points.
• Share: Keep customers updated as you work on their ideas.
• Engage: Let your team connect with your most engaged users.

Built to Support Your Team's Needs

• Scalable: Grow from startup to enterprise with flexible plans.
• Supportive: Rely on award-winning customer support.
• Secure: Rest easy with best-in-class security and compliance.
• Private: Control whether your feedback and roadmaps are public or private.

Easy to Set Up and Use

• Quick: Install Canny and start collecting feedback in minutes.
• Easy: Import your existing feedback with a simple upload.
• User-friendly: Enjoy working with a modern and intuitive UI.
• Customizable: Customize Canny to match your brand and site identity.

Workflow Integration

Canny integrates with tools you already use for customer service, project management, and more.

Use Case

Thousands of teams rely on Canny to help them build better products by organizing and prioritizing feedback, engaging with users, and ensuring a streamlined feedback process.

FAQ

What is Canny?

Canny is a feedback management tool designed to help teams collect, analyze, and act on customer feedback.

How does Canny collect feedback?

Canny uses features like Autopilot to automatically capture feedback from conversations and integrates with various customer support tools.

Is Canny secure?

Yes, Canny provides best-in-class security and compliance to protect your feedback data.

Can I customize Canny?

Absolutely! You can customize Canny to match your brand and site identity.

Ready to Get Started?

Visit Canny to start managing your customer feedback today.