Cobrowsing for Customer Support | Cohere.io

What's Cobrowsing?

Cobrowsing with Cohere.io is an innovative way to enhance customer support. By integrating cobrowsing into your support system, you can instantly resolve 20-30% of support cases with the content you already have. This feature empowers your support team by automating self-serve outcomes, so they can focus on providing a human touch.

Features

Real Understanding, Minimal Training

• Instantly resolve 20-30% of support cases
• Automate self-serve outcomes
• Empower your support team

Trusted by the World's Most Ambitious CX Teams

With Cohere, you can say goodbye to:

• Repetitive tickets: We automate ticket handling, allowing your team to focus on solving problems rather than dealing with duplicates.
• Underused help centers: Our platform makes it easy for customers to interact with your help center and get effective answers.
• Frustrating chatbots: Cohere Answers ensures a delightful chat experience by leveraging existing help center content without the need for individual workflow definitions.

Drive Self-Serve Results

• Leverage existing help center content
• Go live in hours, not days
• Intent-based AI surpasses keyword search, providing relevant snippets for plain English queries

Seamless Escalation

• Empower customers with AI-powered instant resolutions
• Seamlessly escalate to live agents within the same Service Cloud environment, requiring no additional training

Real Intelligence, Better Outcomes

• Go live faster with zero training
• Transformer-based models capture nuances of intent for better answers

Actionable Reporting

• Analyze and improve support metrics over time
• Identify top questions and areas of opportunity
• Deep dive into individual support experiences

Use Case

Cohere.io's cobrowsing feature is perfect for companies looking to improve customer support efficiency. By automating repetitive tasks and providing instant resolutions, agents can focus on more complex issues that require a human touch. This leads to improved customer satisfaction and agent productivity.

FAQ

How does Cohere.io improve support efficiency?

Cohere.io automates self-serve outcomes, resolving up to 30% of support cases instantly. This reduces the burden on support agents and allows them to focus on more complex issues.

What makes Cohere.io different from other chatbots?

Cohere.io leverages existing help center content and uses cutting-edge intent-based AI to provide relevant answers, unlike traditional keyword-based chatbots that require defining individual workflows.

Can Cohere.io integrate with my current Service Cloud?

Yes, Cohere.io allows seamless escalation from AI to live agents within the same Service Cloud environment, requiring no additional training for your agents.

How to Use

1. Integrate Cohere.io with your existing help center.
2. Configure the AI to leverage your current content.
3. Go live in hours and start seeing the benefits of automated customer support.

Ready to get started? Book a demo with us and see how Cohere can help improve agent productivity and automate customer service inquiries.

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