DigitalGenius – The AI Concierge Built for Ecommerce

What's DigitalGenius?

DigitalGenius is an advanced AI concierge tailored for ecommerce businesses. It combines conversational and visual AI for a comprehensive understanding of customer queries, integrates deeply with existing platforms for effective resolutions, and utilizes generative AI for personalized, empathetic responses.

Features

CARE AI

DigitalGenius features AI and deep integrations that enable instant customer care, enhancing lifetime value (LTV). The platform provides a unified solution with conversational and visual AI for understanding, deep integrations for resolving issues, and generative AI for personalized responses.

Deep Integrations

Seamlessly integrating with your existing platforms—including shipping carriers, ecommerce platforms, ERPs, payment providers, and loyalty programs—DigitalGenius fully resolves customer queries without agent involvement. This includes generating return labels, identifying lost packages, conducting carrier investigations, estimating warehouse shipping times, and processing replacements and refunds.

Visual AI

Trained on a diverse range of products, DigitalGenius's visual AI detects defects, addresses quality issues, and reads product barcodes to identify specific products. This capability allows for automatic replacement orders and alerts to quality control teams.

Generative AI

With generative AI from OpenAI, DigitalGenius provides personalized customer experiences. The AI adapts to fit your brand's tone of voice and can deliver empathetic responses by pulling content directly from your knowledge base, FAQs, and website, reducing the need for scripting responses to common questions.

Use Case

Improve Customer Service

DigitalGenius reduces resolution time, increases customer loyalty, frees up your agents, and improves customer satisfaction (CSAT). Deep integrations allow the AI to find relevant information and perform tasks quickly, paired with empathetic responses to revolutionize customer service.

Enhance Operational Efficiency

Prepare for peak periods and growth with DigitalGenius. It helps sustain growth, exceed expectations of AI capabilities, and automate a significant portion of customer contacts with high resolution rates, meeting CSAT goals effectively.

Boost Sales

DigitalGenius can turn support into sales by recommending products, alleviating purchase concerns, and answering product-related questions. This proactive approach not only resolves issues but also enhances conversion rates and sales.

FAQ

What is DigitalGenius?

DigitalGenius is an AI concierge for ecommerce, combining conversational and visual AI with deep integrations and generative AI to improve customer service and operational efficiency.

How does DigitalGenius integrate with existing systems?

DigitalGenius seamlessly integrates with platforms such as shipping carriers, ecommerce platforms, ERPs, payment providers, and loyalty programs, enabling full resolution of customer queries without agent involvement.

What are the benefits of using DigitalGenius?

Benefits include reduced resolution times, increased customer loyalty, improved CSAT, and enhanced operational efficiency. It also helps boost sales by turning support into sales through proactive recommendations and product information.

How does the visual AI work?

DigitalGenius's visual AI is trained on diverse products to detect defects and address quality issues. It reads product barcodes and triggers automatic replacement orders, alerting quality control teams to potential issues.

Can DigitalGenius provide personalized customer responses?

Yes, DigitalGenius uses generative AI to deliver highly personalized and empathetic responses, adapting to your brand's tone of voice and utilizing content from your knowledge base, FAQs, and website.