{ "name": "Zendesk: visual summarization, sentiment analysis, and Slack integration", "nodes": [ { "id": "a90faec1-0007-4e18-b2cb-90c5ba40bc4c", "name": "Zendesk", "type": "n8n-nodes-base.zendesk", "position": [ 500, 120 ] }, { "id": "84bf6e0c-76a5-4b70-ae04-c3c684044be8", "name": "InfraNodus Build a Text Knowledge Graph", "type": "n8n-nodes-base.httpRequest", "position": [ 1000, 120 ] }, { "id": "228b5644-60c1-438a-9568-9f616c44ac15", "name": "Add meta data to tickets for graph filters", "type": "n8n-nodes-base.code", "position": [ 800, 120 ] }, { "id": "2354e6b3-a9de-47ba-a146-a3180126f59b", "name": "Wait", "type": "n8n-nodes-base.wait", "position": [ 1280, 120 ] }, { "id": "6a070df2-3eb3-4686-ae03-e74b8a9530e5", "name": "InfraNodus AI Summary & Graph Link", "type": "n8n-nodes-base.httpRequest", "position": [ 1480, 120 ] }, { "id": "a66e966a-cfb6-41a7-901c-3df07392ad82", "name": "Send Report to Telegram", "type": "n8n-nodes-base.telegram", "position": [ 2460, 580 ] }, { "id": "8baa3b72-d15f-4757-bfd7-dfd73d573d89", "name": "Send Full Report via Gmail", "type": "n8n-nodes-base.gmail", "position": [ 2460, 360 ] }, { "id": "56204c2b-f70b-436b-aa52-7bc7b0994822", "name": "Schedule Trigger", "type": "n8n-nodes-base.scheduleTrigger", "position": [ -80, 200 ] }, { "id": "5f6ab402-79f7-468e-a8f1-770322136cb4", "name": "Slack", "type": "n8n-nodes-base.slack", "position": [ 2460, 120 ] }, { "id": "187c5d5f-a984-4784-9da2-ca7db7b899f8", "name": "Set Parameters", "type": "n8n-nodes-base.set", "position": [ 220, 120 ] }, { "id": "3629d33e-5b56-4a9a-a32d-be1125b0a1b9", "name": "Wait Again", "type": "n8n-nodes-base.wait", "position": [ 1920, 120 ] }, { "id": "2998db19-1fb6-46d1-8fbb-59e87b3c81ff", "name": "InfraNodus Insight Generator", "type": "n8n-nodes-base.httpRequest", "position": [ 2100, 120 ] }, { "id": "2f06e74a-dcb1-4228-8a5e-688b1fbedbb6", "name": "On form submission", "type": "n8n-nodes-base.formTrigger", "position": [ -80, 40 ] }, { "id": "dba86f3f-6f65-4339-b720-26da46c62a0b", "name": "Sticky Note", "type": "n8n-nodes-base.stickyNote", "position": [ 160, -280 ], "parameters": { "width": null, "height": 660, "content": "## 2. Set Parameters\n\n### Set ticket search parameters and graph name to save to. \n\nFor Zendesk search parameters, please, refer to their [search parameters support page](https://developer.zendesk.com" } }, { "id": "513993e9-a258-4b45-a4b8-6691779689ab", "name": "Form Response", "type": "n8n-nodes-base.form", "position": [ 2460, 780 ] }, { "id": "5e7c5976-c1bb-414a-a4bc-ec6776ebe9e2", "name": "If", "type": "n8n-nodes-base.if", "position": [ 1660, 200 ] }, { "id": "2a2134ba-3d8c-4d79-bf90-affa433bd17c", "name": "Sticky Note1", "type": "n8n-nodes-base.stickyNote", "position": [ -140, -280 ], "parameters": { "width": null, "height": 660, "content": "## 1. Set a Trigger\n\n### Start with the search form first or set up a scheduled daily or weekly trigger.\n\nYou can leave all the fields empty. Once you find the search parameters you like, you can spec" } }, { "id": "13976533-6e27-48c1-81dd-73c9a65f724f", "name": "Sticky Note2", "type": "n8n-nodes-base.stickyNote", "position": [ 440, -280 ], "parameters": { "width": null, "height": 660, "content": "## 3. Get ZenDesk Tickets\n\n### We use search criteria defined in the Step 2. You can also set your own in this node directly. \n\n🚨 Set up your ZenDesk connection here. \n\n" } }, { "id": "56bf6145-fc79-4c12-a505-fc0be369997f", "name": "Sticky Note3", "type": "n8n-nodes-base.stickyNote", "position": [ 720, -280 ], "parameters": { "width": 480, "height": 660, "content": "## 4. Process Tickets and Generate an [InfraNodus](https://infranodus.com) Knowledge Graph\n\n### You will get a link to an interactive graph at [InfraNodus](https://infranodus.com) where you can see th" } }, { "id": "97ff4272-6b64-44a7-aef6-280c98b0d894", "name": "Sticky Note4", "type": "n8n-nodes-base.stickyNote", "position": [ 1240, -280 ], "parameters": { "width": 600, "height": 660, "content": "## 5. Generate Topical Summary\n\n### Using the [InfraNodus AI text analysis](https://infranodus.com) we generate a topical summary of the tickets you searched for. You will discover:\n\n- the main topics" } }, { "id": "42300a56-8816-4274-a6ba-703a2ddce1e4", "name": "Sticky Note5", "type": "n8n-nodes-base.stickyNote", "position": [ 1880, -280 ], "parameters": { "width": 380, "height": 660, "content": "## 6. Generate a Business Idea\n\n### Using the [InfraNodus AI](https://infranodus.com) we generate a business idea based on the gap found in your Zendesk tickets\n\n*You can also change the `requestMode`" } }, { "id": "deee904a-832f-4e73-8851-89d75c07458e", "name": "Sticky Note6", "type": "n8n-nodes-base.stickyNote", "position": [ 2320, -280 ], "parameters": { "width": 380, "height": 1260, "content": "## 7. Notify of Results via Slack / Email / Telegram / Form\n\n### Receive a summary with the link to the interactive graph to a channel of your choice, once the workflow is ready.\n\nYou can deactivate t" } }, { "id": "e69ffee3-5d11-4a6c-afe9-93b3187016e6", "name": "Sticky Note7", "type": "n8n-nodes-base.stickyNote", "position": [ -140, -1080 ], "parameters": { "width": 760, "height": 760, "content": "# Generate Visual Topical Summary and Business Ideas from ZenDesk Tickets\n\n### Using this workflow, you can generate an [InfraNodus knowledge graph](https://infranodus.com) based on your ZenDesk ticke" } } ], "connections": { "If": { "main": [ [ { "node": "InfraNodus AI Summary & Graph Link", "type": "main", "index": 0 } ], [ { "node": "Wait Again", "type": "main", "index": 0 } ] ] }, "Wait": { "main": [ [ { "node": "InfraNodus AI Summary & Graph Link", "type": "main", "index": 0 } ] ] }, "Zendesk": { "main": [ [ { "node": "Add meta data to tickets for graph filters", "type": "main", "index": 0 } ] ] }, "Wait Again": { "main": [ [ { "node": "InfraNodus Insight Generator", "type": "main", "index": 0 } ] ] }, "Set Parameters": { "main": [ [ { "node": "Zendesk", "type": "main", "index": 0 } ] ] }, "Schedule Trigger": { "main": [ [ { "node": "Set Parameters", "type": "main", "index": 0 } ] ] }, "On form submission": { "main": [ [ { "node": "Set Parameters", "type": "main", "index": 0 } ] ] }, "InfraNodus Insight Generator": { "main": [ [ { "node": "Send Report to Telegram", "type": "main", "index": 0 }, { "node": "Send Full Report via Gmail", "type": "main", "index": 0 }, { "node": "Slack", "type": "main", "index": 0 }, { "node": "Form Response", "type": "main", "index": 0 } ] ] }, "InfraNodus AI Summary & Graph Link": { "main": [ [ { "node": "If", "type": "main", "index": 0 } ] ] }, "InfraNodus Build a Text Knowledge Graph": { "main": [ [ { "node": "Wait", "type": "main", "index": 0 } ] ] }, "Add meta data to tickets for graph filters": { "main": [ [ { "node": "InfraNodus Build a Text Knowledge Graph", "type": "main", "index": 0 } ] ] } } }