{ "name": "Triage and escalate HubSpot tickets to Jira with Slack SLA alerts", "nodes": [ { "id": "eab71572-72da-4bf2-9143-ea6895eb822f", "name": "Every 10 Mins", "type": "n8n-nodes-base.scheduleTrigger", "position": [ -464, 160 ] }, { "id": "63faef9b-c7fe-40b9-b937-7df97f1b4d08", "name": "HubSpot: Search New Tickets", "type": "n8n-nodes-base.httpRequest", "position": [ -240, 160 ] }, { "id": "21b22741-9688-4f07-a985-984892439465", "name": "Check: Are there tickets?", "type": "n8n-nodes-base.if", "position": [ -16, 160 ] }, { "id": "760efc8a-bbf5-4e85-8889-bd52a36b2dca", "name": "Loop: Process Tickets", "type": "n8n-nodes-base.splitOut", "position": [ 208, 160 ] }, { "id": "48f84fac-65a4-4d54-bc07-7b564ca0cb5f", "name": "HubSpot: Get Associations", "type": "n8n-nodes-base.hubspot", "position": [ 432, 160 ] }, { "id": "35946b7b-3ed6-45b9-9334-576d05683f70", "name": "Filter: Has Email?", "type": "n8n-nodes-base.filter", "position": [ 656, 160 ] }, { "id": "7e267a4b-dc0c-4b56-866b-1726bfdf6ff0", "name": "HubSpot: Get Contact Data", "type": "n8n-nodes-base.httpRequest", "position": [ 880, 160 ] }, { "id": "01ea5b8b-3308-4dba-bd0c-034f4fefdb41", "name": "Code: Calculate Severity", "type": "n8n-nodes-base.code", "position": [ 1104, 160 ] }, { "id": "b51655fe-d7b9-4740-9cc5-0cc93674a9c7", "name": "Jira: Create Triage Ticket", "type": "n8n-nodes-base.jira", "position": [ 1328, 160 ] }, { "id": "ee9b8dd8-1794-4655-94af-613e42da7e68", "name": "Slack: Notify Channel", "type": "n8n-nodes-base.slack", "position": [ 1552, 160 ] }, { "id": "ef436359-a48d-4370-82fb-f5b24615a2d6", "name": "Jira: Get Latest Status", "type": "n8n-nodes-base.jira", "position": [ 2000, 160 ] }, { "id": "9e96bcba-7132-40d0-8485-5d2354867633", "name": "Check: Escalation Needed?", "type": "n8n-nodes-base.if", "position": [ 2224, 160 ] }, { "id": "f08cf9f8-e880-4e99-9635-3e186f5b9a37", "name": "Slack: Send Alert", "type": "n8n-nodes-base.slack", "position": [ 2448, 160 ] }, { "id": "b1708a4c-e8aa-4a5b-bb60-a471b0333cc2", "name": "Wait: Response Timer", "type": "n8n-nodes-base.wait", "position": [ 1776, 160 ] }, { "id": "8f1d52b6-b4b8-4f52-8e8c-5b304cdb79af", "name": "Sticky Note", "type": "n8n-nodes-base.stickyNote", "position": [ -496, -112 ], "parameters": { "width": 624, "height": 464, "content": "## Workflow Setup & Trigger\n\n* **Schedule:** Runs every 10 minutes to check for new tickets.\n* **HubSpot Search:** Retrieves only tickets created within the last 10 minutes to prevent duplicates.\n* **" } }, { "id": "1ff838d0-7195-4fb3-8fcd-a2789ea57303", "name": "Sticky Note1", "type": "n8n-nodes-base.stickyNote", "position": [ 160, -112 ], "parameters": { "width": 864, "height": 464, "content": "## Data Enrichment\n\n* **Loop:** Splits the batch of tickets to process them one by one.\n* **Associations:** Queries HubSpot to find the Contact associated with the Ticket.\n* **Contact Details:** Retri" } }, { "id": "28561074-d2b8-47bb-81cf-d058272ef7aa", "name": "Sticky Note2", "type": "n8n-nodes-base.stickyNote", "position": [ 1056, -112 ], "parameters": { "width": 640, "height": 464, "content": "## Logic & Triage\n\n* **Severity Calculation:** Uses JavaScript to classify tickets as CRITICAL, High, or Normal based on revenue thresholds and churn risk keywords.\n* **Jira Task:** Creates a new task" } }, { "id": "d14a3c50-7445-4f0a-b2ef-dd29475a8fa1", "name": "Sticky Note3", "type": "n8n-nodes-base.stickyNote", "position": [ 1728, -112 ], "parameters": { "width": 848, "height": 464, "content": "## SLA Monitor & Escalation\n\n* **Wait Timer:** Pauses the workflow for 15 minutes (SLA buffer).\n* **Status Check:** Queries Jira to see if the ticket is still in 'To Do' status.\n* **Escalation:** If t" } }, { "id": "8fd8f1de-5974-48ae-bac9-97e8442892e0", "name": "Sticky Note4", "type": "n8n-nodes-base.stickyNote", "position": [ -400, -560 ], "parameters": { "width": 640, "height": 304, "content": "## Workflow Overview\n\n**Automated VIP Ticket Escalation**\n\nThis workflow acts as an automated triage system to ensure high-value customers receive immediate attention.\n\n* **Trigger:** Monitors HubSpot" } }, { "id": "77bada53-dd71-4517-b6f8-f8d3eb1b3c33", "name": "Sticky Note7", "type": "n8n-nodes-base.stickyNote", "position": [ -416, 480 ], "parameters": { "width": 368, "height": 212, "content": "## Contact me\n- If you need any modification to this workflow\n- if you need some help with this workflow\n- Or if you need any workflow in n8n, Make, or Langchain / Langgraph\n\nWrite to me: [thomas@poll" } } ], "connections": { "Every 10 Mins": { "main": [ [ { "node": "HubSpot: Search New Tickets", "type": "main", "index": 0 } ] ] }, "Filter: Has Email?": { "main": [ [ { "node": "HubSpot: Get Contact Data", "type": "main", "index": 0 } ] ] }, "Wait: Response Timer": { "main": [ [ { "node": "Jira: Get Latest Status", "type": "main", "index": 0 } ] ] }, "Loop: Process Tickets": { "main": [ [ { "node": "HubSpot: Get Associations", "type": "main", "index": 0 } ] ] }, "Slack: Notify Channel": { "main": [ [ { "node": "Wait: Response Timer", "type": "main", "index": 0 } ] ] }, "Jira: Get Latest Status": { "main": [ [ { "node": "Check: Escalation Needed?", "type": "main", "index": 0 } ] ] }, "Code: Calculate Severity": { "main": [ [ { "node": "Jira: Create Triage Ticket", "type": "main", "index": 0 } ] ] }, "Check: Are there tickets?": { "main": [ [ { "node": "Loop: Process Tickets", "type": "main", "index": 0 } ] ] }, "Check: Escalation Needed?": { "main": [ [ { "node": "Slack: Send Alert", "type": "main", "index": 0 } ] ] }, "HubSpot: Get Associations": { "main": [ [ { "node": "Filter: Has Email?", "type": "main", "index": 0 } ] ] }, "HubSpot: Get Contact Data": { "main": [ [ { "node": "Code: Calculate Severity", "type": "main", "index": 0 } ] ] }, "Jira: Create Triage Ticket": { "main": [ [ { "node": "Slack: Notify Channel", "type": "main", "index": 0 } ] ] }, "HubSpot: Search New Tickets": { "main": [ [ { "node": "Check: Are there tickets?", "type": "main", "index": 0 } ] ] } } }