{
  "name": "Sync Zendesk tickets to Slack thread",
  "nodes": [
    {
      "id": "b220e0c7-3c34-4221-8fee-11c133a5345b",
      "name": "Get ticket",
      "type": "n8n-nodes-base.zendesk",
      "position": [
        740,
        540
      ]
    },
    {
      "id": "e58834a7-1a94-429f-a50c-2e27293c32a0",
      "name": "IF",
      "type": "n8n-nodes-base.if",
      "position": [
        1140,
        540
      ]
    },
    {
      "id": "c6f82ab9-54f4-4f91-a4d9-018739c6519d",
      "name": "Update ticket",
      "type": "n8n-nodes-base.zendesk",
      "position": [
        1540,
        640
      ]
    },
    {
      "id": "74d93ba5-d82d-4cc4-a177-bd86dbc18534",
      "name": "On new Zendesk ticket",
      "type": "n8n-nodes-base.webhook",
      "position": [
        540,
        540
      ]
    },
    {
      "id": "65d387cd-5c7a-4567-9a3c-9fa033f98ac9",
      "name": "Create thread",
      "type": "n8n-nodes-base.slack",
      "position": [
        1340,
        640
      ]
    },
    {
      "id": "50f5aa84-70bc-4b08-a9cc-576fbed72636",
      "name": "Create reply on existing thread",
      "type": "n8n-nodes-base.slack",
      "position": [
        1340,
        440
      ]
    },
    {
      "id": "6d5e8df0-4b0b-487c-81be-93359976dd90",
      "name": "Configure",
      "type": "n8n-nodes-base.set",
      "position": [
        540,
        360
      ]
    },
    {
      "id": "934b95bb-2ffa-40a4-a2ca-02cfd646dd78",
      "name": "Note",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -20,
        360
      ],
      "parameters": {
        "width": 469.4813676974197,
        "height": 268.2900466166276,
        "content": "## Sync Zendesk tickets to Slack threads\n### Setup\n1. Add your [Zendesk credential](https://docs.n8n.io/integrations/builtin/credentials/zendesk/) to the `Get ticket` and `Update ticket` nodes.\n2. Add"
      }
    },
    {
      "id": "b582f7ff-7cc6-48dc-89fc-bc8bde13b06e",
      "name": "Code",
      "type": "n8n-nodes-base.code",
      "position": [
        940,
        540
      ]
    }
  ],
  "connections": {
    "IF": {
      "main": [
        [
          {
            "node": "Create reply on existing thread",
            "type": "main",
            "index": 0
          }
        ],
        [
          {
            "node": "Create thread",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Code": {
      "main": [
        [
          {
            "node": "IF",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Get ticket": {
      "main": [
        [
          {
            "node": "Code",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Create thread": {
      "main": [
        [
          {
            "node": "Update ticket",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "On new Zendesk ticket": {
      "main": [
        [
          {
            "node": "Get ticket",
            "type": "main",
            "index": 0
          }
        ]
      ]
    }
  }
}