{ "name": "Classify guest enquiries and send replies with GPT-4o, Gmail and Slack", "nodes": [ { "id": "f3a5e0ab-84fe-4751-810f-302bb31b2fb3", "name": "Overview Sticky", "type": "n8n-nodes-base.stickyNote", "position": [ -2304, 656 ], "parameters": { "width": 656, "height": 448, "content": "## 🏨 Automate Guest Enquiry Classification & Replies with Base44 and GPT-4o\n### How it works\nThis workflow automates guest enquiry handling for hospitality businesses. When a guest submits an enquiry " } }, { "id": "b5f5bb78-714d-4573-830f-237977501e34", "name": "Section: Trigger & AI", "type": "n8n-nodes-base.stickyNote", "position": [ -1504, 1312 ], "parameters": { "width": 672, "height": 784, "content": "## 📥 Webhook Trigger & AI Classification\n\nReceives guest enquiry data via POST webhook and routes it to the AI agent for intent detection and reply generation." } }, { "id": "0d793a02-3d82-4e96-af78-da33a3150657", "name": "Section: Routing Logic", "type": "n8n-nodes-base.stickyNote", "position": [ -784, 1392 ], "parameters": { "width": 512, "height": 464, "content": "## 🧠 Intent Detection & Assignment\n\nExtracts the detected category and routes enquiries to specialized teams based on intent: booking, pricing, availability, or policy questions." } }, { "id": "a2cc319a-d0b4-4f34-80dc-a593cfd74a64", "name": "Section: Assignment", "type": "n8n-nodes-base.stickyNote", "position": [ -192, 1136 ], "parameters": { "width": 352, "height": 928, "content": "## 📋 Team Assignment & SLA Configuration\n\nAssigns enquiries to specific agents with appropriate SLA timeframes based on urgency and category type." } }, { "id": "01fff883-82bb-4c88-a00a-395b8017861b", "name": "Section: Notifications", "type": "n8n-nodes-base.stickyNote", "position": [ 256, 1200 ], "parameters": { "width": 944, "height": 832, "content": "## 📬 Guest Communication & Internal Alerts\n\nSends personalized email replies to guests who prefer email contact, and posts detailed enquiry summaries to Slack for team visibility and follow-up trackin" } }, { "id": "0214ad46-12b2-4d6f-a9a4-449f566d4391", "name": "Credentials & Security", "type": "n8n-nodes-base.stickyNote", "position": [ 1424, 1760 ], "parameters": { "width": 352, "height": 240, "content": "## 🔐 Required Credentials\n\n- **Gmail OAuth2**: For automated email replies\n- **Slack API**: For internal team notifications\n- **OpenAI API**: For AI intent classification\n\nReplace all email addresses " } }, { "id": "b531d9c3-e473-42ee-883b-f579ed75f646", "name": "Extract Detected Category", "type": "n8n-nodes-base.set", "position": [ -736, 1584 ] }, { "id": "cb927eca-6845-4fe8-b397-d09aade3fada", "name": "Route by Intent Category", "type": "n8n-nodes-base.switch", "position": [ -528, 1552 ] }, { "id": "5ba0d741-78d4-400f-b9a2-012180c04396", "name": "Assign to Booking Team", "type": "n8n-nodes-base.set", "position": [ -80, 1312 ] }, { "id": "6fd1f956-618b-4c9d-b41e-6aec997df67f", "name": "Assign to Pricing Team", "type": "n8n-nodes-base.set", "position": [ -80, 1536 ] }, { "id": "5112c56d-7d67-4d6d-bdb2-d734b86eb18d", "name": "Assign to Availability Team", "type": "n8n-nodes-base.set", "position": [ -80, 1712 ] }, { "id": "28c17d78-3872-441e-86e1-2ff7ffbcbfe8", "name": "Assign to Policy Team", "type": "n8n-nodes-base.set", "position": [ -80, 1920 ] }, { "id": "b823b845-06cd-4ee2-a2c3-3dcd1ec846e5", "name": "Send Email Reply to Guest", "type": "n8n-nodes-base.gmail", "position": [ 656, 1312 ] }, { "id": "93fab7ad-57b4-432f-a28f-55db17797cd3", "name": "AI Agent: Classify Intent & Generate Reply", "type": "@n8n/n8n-nodes-langchain.agent", "position": [ -1136, 1584 ] }, { "id": "becdc5c0-f877-498d-8eac-ac30769cf9b7", "name": "OpenAI Chat Model", "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi", "position": [ -1232, 1808 ] }, { "id": "f40057e5-a57b-4ed4-af20-630c1cb43d8c", "name": "Check Guest Contact Preference", "type": "n8n-nodes-base.if", "position": [ 320, 1584 ] }, { "id": "12845d04-d9dd-42f7-a07a-ef797945b1e8", "name": "Post Enquiry Summary to Slack", "type": "n8n-nodes-base.slack", "position": [ 960, 1568 ] }, { "id": "e51485ee-b29e-47b4-a4cf-131069440fdc", "name": "Log AI Reply to Slack", "type": "n8n-nodes-base.slack", "position": [ 704, 1856 ] }, { "id": "c0946753-44ef-44bd-a79b-09e69c193dae", "name": "Webhook Trigger1", "type": "n8n-nodes-base.webhook", "position": [ -1440, 1584 ] }, { "id": "26d1a483-43b4-4907-90fe-4e7b2a8bd23a", "name": "Structured Output Parser1", "type": "@n8n/n8n-nodes-langchain.outputParserStructured", "position": [ -960, 1824 ] }, { "id": "efc4b764-0993-44ac-aed2-9796e055fdb4", "name": "Error Handler Trigger", "type": "n8n-nodes-base.errorTrigger", "position": [ -1504, 2480 ] }, { "id": "722f321d-f5ec-44f4-b36d-62b912501338", "name": "Slack: Send Error Alert", "type": "n8n-nodes-base.slack", "position": [ -1136, 2480 ] }, { "id": "6023367a-c592-4cf3-82e1-8773c2dc2b5c", "name": "Sticky Note8", "type": "n8n-nodes-base.stickyNote", "position": [ -1600, 2320 ], "parameters": { "width": 672, "height": 336, "content": "## 🚨 Error Handling \n\n \nCatches any workflow failure and posts an alert to Slack. \nIncludes node name, error message, and timestamp for quick debugging.\n" } } ], "connections": { "Webhook Trigger1": { "main": [ [ { "node": "AI Agent: Classify Intent & Generate Reply", "type": "main", "index": 0 } ] ] }, "OpenAI Chat Model": { "ai_languageModel": [ [ { "node": "AI Agent: Classify Intent & Generate Reply", "type": "ai_languageModel", "index": 0 } ] ] }, "Assign to Policy Team": { "main": [ [ { "node": "Check Guest Contact Preference", "type": "main", "index": 0 } ] ] }, "Error Handler Trigger": { "main": [ [ { "node": "Slack: Send Error Alert", "type": "main", "index": 0 } ] ] }, "Assign to Booking Team": { "main": [ [ { "node": "Check Guest Contact Preference", "type": "main", "index": 0 } ] ] }, "Assign to Pricing Team": { "main": [ [ { "node": "Check Guest Contact Preference", "type": "main", "index": 0 } ] ] }, "Route by Intent Category": { "main": [ [ { "node": "Assign to Booking Team", "type": "main", "index": 0 } ], [ { "node": "Assign to Pricing Team", "type": "main", "index": 0 } ], [ { "node": "Assign to Availability Team", "type": "main", "index": 0 } ], [ { "node": "Assign to Policy Team", "type": "main", "index": 0 } ] ] }, "Extract Detected Category": { "main": [ [ { "node": "Route by Intent Category", "type": "main", "index": 0 } ] ] }, "Structured Output Parser1": { "ai_outputParser": [ [ { "node": "AI Agent: Classify Intent & Generate Reply", "type": "ai_outputParser", "index": 0 } ] ] }, "Assign to Availability Team": { "main": [ [ { "node": "Check Guest Contact Preference", "type": "main", "index": 0 } ] ] }, "Check Guest Contact Preference": { "main": [ [ { "node": "Send Email Reply to Guest", "type": "main", "index": 0 }, { "node": "Post Enquiry Summary to Slack", "type": "main", "index": 0 } ], [ { "node": "Log AI Reply to Slack", "type": "main", "index": 0 }, { "node": "Post Enquiry Summary to Slack", "type": "main", "index": 0 } ] ] }, "AI Agent: Classify Intent & Generate Reply": { "main": [ [ { "node": "Extract Detected Category", "type": "main", "index": 0 } ] ] } } }