{
  "name": "Build a support ticket analytics dashboard with ScrapeGraphAI, Google Sheets & Slack alerts",
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    {
      "id": "3b4ed448-99f2-41f3-b7fc-e5397dc6fac8",
      "name": "Automated Support Monitor Trigger",
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    {
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      "name": "Support Ticket Webhook Trigger",
      "type": "n8n-nodes-base.webhook",
      "position": [
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      ]
    },
    {
      "id": "1216484d-7002-4116-a265-70ef1f20fe65",
      "name": "AI Support Dashboard Scraper",
      "type": "n8n-nodes-scrapegraphai.scrapegraphAi",
      "position": [
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      ]
    },
    {
      "id": "ca23168f-68a1-48a3-af78-493f32b57270",
      "name": "AI Closed Tickets Analyzer",
      "type": "n8n-nodes-scrapegraphai.scrapegraphAi",
      "position": [
        128,
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    },
    {
      "id": "b0e5acf3-809a-4fcf-9600-a6174525f282",
      "name": "AI Knowledge Base Analyzer",
      "type": "n8n-nodes-scrapegraphai.scrapegraphAi",
      "position": [
        128,
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      ]
    },
    {
      "id": "1e7fc7c7-1c39-4708-b46a-ad29aaf8cbac",
      "name": "Advanced Support Analytics & Intelligence",
      "type": "n8n-nodes-base.code",
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    },
    {
      "id": "bdc4262f-f379-4b13-810b-d8f5c229656f",
      "name": "Google Sheets Support Analytics Dashboard",
      "type": "n8n-nodes-base.googleSheets",
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    },
    {
      "id": "8bcab229-4e1e-4733-8c15-0cad5d52790e",
      "name": "Critical Escalation Filter",
      "type": "n8n-nodes-base.if",
      "position": [
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      ]
    },
    {
      "id": "e89856d6-57c0-4045-8436-7ec0a0b7dcec",
      "name": "Slack Manager Escalation Alert",
      "type": "n8n-nodes-base.slack",
      "position": [
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      ]
    },
    {
      "id": "4db9ad91-4584-46d5-99f2-55907fcfb5ff",
      "name": "Analytics Summary Filter",
      "type": "n8n-nodes-base.if",
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    },
    {
      "id": "f503cb4d-c6fb-4cd1-b9a8-be6c3414b773",
      "name": "Slack Analytics Summary Report",
      "type": "n8n-nodes-base.slack",
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    },
    {
      "id": "ec369956-4844-4d70-851c-ffb1bf59b2ac",
      "name": "Sticky Note - Triggers",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
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      ],
      "parameters": {
        "width": 350,
        "height": 1330,
        "content": "# Step 1: Support Monitoring Triggers 🎫\n\nDual trigger system for comprehensive support ticket analytics:\n\n## Automated Schedule Trigger\n- **Frequency**: Every hour for real-time monitoring\n- **Purpose"
      }
    },
    {
      "id": "ecade188-9b0c-4d9f-a642-36354cc3d4bb",
      "name": "Sticky Note - Data Extraction",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        32,
        -464
      ],
      "parameters": {
        "width": 350,
        "height": 1282,
        "content": "# Step 2: Multi-Source Support Data Extraction 🔍\n\nAI-powered scraping from multiple support system endpoints:\n\n## Data Sources\n- **Open Tickets**: Current active support requests\n- **Closed Tickets**:"
      }
    },
    {
      "id": "5a660240-1b28-4c05-9f1d-17655042bb85",
      "name": "Sticky Note - Analytics Engine",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
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      ],
      "parameters": {
        "width": 350,
        "height": 1090,
        "content": "# Step 3: Advanced Support Analytics 🧠\n\nSophisticated AI-powered ticket analysis and intelligence:\n\n## AI Categorization\n- **Smart Classification**: Technical, Billing, Account, etc.\n- **Confidence Sc"
      }
    },
    {
      "id": "63852bb0-38e6-441f-9b43-ad866e34e391",
      "name": "Sticky Note - Reporting & Alerts",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
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        -320
      ],
      "parameters": {
        "width": 782,
        "height": 1266,
        "content": "# Step 4: Smart Escalation & Reporting 📊\n\nIntelligent notification system and performance dashboard:\n\n## Escalation Management\n- **Priority Filtering**: Critical, High, Medium escalations\n- **Manager "
      }
    }
  ],
  "connections": {
    "Analytics Summary Filter": {
      "main": [
        [
          {
            "node": "Slack Analytics Summary Report",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "AI Closed Tickets Analyzer": {
      "main": [
        [
          {
            "node": "Advanced Support Analytics & Intelligence",
            "type": "main",
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          }
        ]
      ]
    },
    "AI Knowledge Base Analyzer": {
      "main": [
        [
          {
            "node": "Advanced Support Analytics & Intelligence",
            "type": "main",
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        ]
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    },
    "Critical Escalation Filter": {
      "main": [
        [
          {
            "node": "Slack Manager Escalation Alert",
            "type": "main",
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          }
        ]
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    },
    "AI Support Dashboard Scraper": {
      "main": [
        [
          {
            "node": "Advanced Support Analytics & Intelligence",
            "type": "main",
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          }
        ]
      ]
    },
    "Support Ticket Webhook Trigger": {
      "main": [
        [
          {
            "node": "AI Support Dashboard Scraper",
            "type": "main",
            "index": 0
          },
          {
            "node": "AI Closed Tickets Analyzer",
            "type": "main",
            "index": 0
          },
          {
            "node": "AI Knowledge Base Analyzer",
            "type": "main",
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        ]
      ]
    },
    "Automated Support Monitor Trigger": {
      "main": [
        [
          {
            "node": "AI Support Dashboard Scraper",
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          },
          {
            "node": "AI Closed Tickets Analyzer",
            "type": "main",
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          },
          {
            "node": "AI Knowledge Base Analyzer",
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        ]
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    },
    "Advanced Support Analytics & Intelligence": {
      "main": [
        [
          {
            "node": "Google Sheets Support Analytics Dashboard",
            "type": "main",
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          },
          {
            "node": "Critical Escalation Filter",
            "type": "main",
            "index": 0
          },
          {
            "node": "Analytics Summary Filter",
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          }
        ]
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    }
  }
}