{ "name": "Analyze support screenshots with UploadToURL, GPT-4o Vision, Zendesk, and Jira", "nodes": [ { "id": "213a081f-853e-4f1a-a72c-cef27817a89b", "name": "📋 Overview", "type": "n8n-nodes-base.stickyNote", "position": [ -80, -272 ], "parameters": { "width": 650, "height": 488, "content": "Analyze support screenshots with UploadToURL, OpenAI Vision, and Zendesk/Jira\nThe Problem: Large image attachments clog support inboxes and often reach developers without technical context, leading to" } }, { "id": "6591ef98-d557-430e-9c61-e5ee20217487", "name": "Entry & Upload", "type": "n8n-nodes-base.stickyNote", "position": [ 704, -128 ], "parameters": { "width": 984, "height": 727, "content": "## 🚪 Entry, Validation & Upload\n**Nodes:** Webhook → Validate & Enrich → Has Remote URL? → Upload to URL (×2) → Extract CDN URL\n\n- Accepts `POST` with screenshot/video + ticket metadata. Supports both" } }, { "id": "f74f9f4a-bf0f-4c8d-ace7-e0ad44cd3cdb", "name": "AI Vision Analysis", "type": "n8n-nodes-base.stickyNote", "position": [ 1712, -96 ], "parameters": { "width": 456, "height": 551, "content": "## 🤖 GPT-4o Vision Analysis\n**Nodes:** GPT-4o Vision → Parse AI Analysis → Determine Severity\n\n- Sends the hosted CDN image URL directly to GPT-4o Vision — no base64 encoding, no file passing\n- Prompt" } }, { "id": "2dc97cc4-91d7-4af2-8f00-e0cc03aef66c", "name": "Platform Routing", "type": "n8n-nodes-base.stickyNote", "position": [ 2192, -128 ], "parameters": { "width": 840, "height": 695, "content": "## 🎫 Platform Routing — Zendesk & Jira\n**Nodes:** Route by Platform → Zendesk Add Comment → Jira Add Comment → Jira Attach File\n\n- Switch node routes on `platform` field (`zendesk` or `jira`) — add mo" } }, { "id": "e65a544e-9cc2-4938-b420-8f28a7cd5e70", "name": "Escalation & Response", "type": "n8n-nodes-base.stickyNote", "position": [ 3072, -128 ], "parameters": { "width": 680, "height": 744, "content": "## 📣 Severity Escalation & Response\n**Nodes:** IF Critical/High? → Slack Alert → Build Final Response → Respond to Webhook\n\n- IF node checks severity — only `critical` and `high` tickets trigger the S" } }, { "id": "4e572be6-268a-483e-990d-99f91d7afb1b", "name": "Webhook - Receive Screenshot", "type": "n8n-nodes-base.webhook", "position": [ 704, 272 ] }, { "id": "be6cd236-30b0-4564-84e0-a294a9da87fe", "name": "Validate & Enrich Payload", "type": "n8n-nodes-base.code", "position": [ 928, 272 ] }, { "id": "2dc42ca7-3eb9-41ca-bcad-bf0f89fadb66", "name": "Has Remote URL?", "type": "n8n-nodes-base.if", "position": [ 1152, 272 ] }, { "id": "dcfa2c80-9351-4a88-b3e5-dbd43addbf1f", "name": "Upload to URL - Remote", "type": "n8n-nodes-uploadtourl.uploadToUrl", "position": [ 1360, 144 ] }, { "id": "691eb389-788e-470c-8a69-2df6efb7bcf7", "name": "Upload to URL - Binary", "type": "n8n-nodes-uploadtourl.uploadToUrl", "position": [ 1360, 384 ] }, { "id": "f4e80de1-dbdb-4eb8-8732-12dc81e6c3a5", "name": "Extract CDN URL", "type": "n8n-nodes-base.code", "position": [ 1584, 272 ] }, { "id": "360a2173-f68d-441c-b7ed-cb7a0a031a32", "name": "GPT-4o Vision - Analyse Screenshot", "type": "@n8n/n8n-nodes-langchain.openAi", "position": [ 1760, 272 ] }, { "id": "c962207d-40fd-4def-a363-a7bf6e9873fa", "name": "Parse AI Analysis & Compute Severity", "type": "n8n-nodes-base.code", "position": [ 2032, 272 ] }, { "id": "f351e33b-f202-4a95-9914-a822c39f31cb", "name": "Route by Platform", "type": "n8n-nodes-base.switch", "position": [ 2240, 272 ] }, { "id": "6d214aa5-6e58-40f2-9b88-32a7ff367aa2", "name": "Zendesk - Add Internal Note", "type": "n8n-nodes-base.zendesk", "position": [ 2464, 128 ] }, { "id": "5cf40aa1-8d93-4afe-971a-0f4e2e253c2b", "name": "Jira - Update Issue Labels", "type": "n8n-nodes-base.jira", "position": [ 2464, 304 ] }, { "id": "33056cb7-c70b-40c3-803e-e559e46bb6ff", "name": "Jira - Add Comment", "type": "n8n-nodes-base.jira", "position": [ 2688, 304 ] }, { "id": "5e6b35e0-36a3-4c1e-8575-7b052141d34f", "name": "Merge Platform Response", "type": "n8n-nodes-base.code", "position": [ 2912, 240 ] }, { "id": "aa43cb6b-3c03-4db2-ae4d-fa32a14ca178", "name": "IF Critical or High?", "type": "n8n-nodes-base.if", "position": [ 3120, 240 ] }, { "id": "ab65d1aa-8fc7-45c5-941d-cd056a3aff2d", "name": "Slack - Escalate to Dev Channel", "type": "n8n-nodes-base.slack", "position": [ 3344, 128 ] }, { "id": "9569c065-e78b-4dd7-bb55-62a4cc8d860c", "name": "Build Final Response", "type": "n8n-nodes-base.code", "position": [ 3344, 352 ] }, { "id": "cb02125b-2d56-4916-ad75-b85ed5b67a80", "name": "Respond to Webhook", "type": "n8n-nodes-base.respondToWebhook", "position": [ 3568, 352 ] } ], "connections": { "Extract CDN URL": { "main": [ [ { "node": "GPT-4o Vision - Analyse Screenshot", "type": "main", "index": 0 } ] ] }, "Has Remote URL?": { "main": [ [ { "node": "Upload to URL - Remote", "type": "main", "index": 0 } ], [ { "node": "Upload to URL - Binary", "type": "main", "index": 0 } ] ] }, "Route by Platform": { "main": [ [ { "node": "Zendesk - Add Internal Note", "type": "main", "index": 0 } ], [ { "node": "Jira - Update Issue Labels", "type": "main", "index": 0 } ] ] }, "Jira - Add Comment": { "main": [ [ { "node": "Merge Platform Response", "type": "main", "index": 0 } ] ] }, "Build Final Response": { "main": [ [ { "node": "Respond to Webhook", "type": "main", "index": 0 } ] ] }, "IF Critical or High?": { "main": [ [ { "node": "Slack - Escalate to Dev Channel", "type": "main", "index": 0 } ], [ { "node": "Build Final Response", "type": "main", "index": 0 } ] ] }, "Upload to URL - Binary": { "main": [ [ { "node": "Extract CDN URL", "type": "main", "index": 0 } ] ] }, "Upload to URL - Remote": { "main": [ [ { "node": "Extract CDN URL", "type": "main", "index": 0 } ] ] }, "Merge Platform Response": { "main": [ [ { "node": "IF Critical or High?", "type": "main", "index": 0 } ] ] }, "Validate & Enrich Payload": { "main": [ [ { "node": "Has Remote URL?", "type": "main", "index": 0 } ] ] }, "Jira - Update Issue Labels": { "main": [ [ { "node": "Jira - Add Comment", "type": "main", "index": 0 } ] ] }, "Zendesk - Add Internal Note": { "main": [ [ { "node": "Merge Platform Response", "type": "main", "index": 0 } ] ] }, "Webhook - Receive Screenshot": { "main": [ [ { "node": "Validate & Enrich Payload", "type": "main", "index": 0 } ] ] }, "Slack - Escalate to Dev Channel": { "main": [ [ { "node": "Build Final Response", "type": "main", "index": 0 } ] ] }, "GPT-4o Vision - Analyse Screenshot": { "main": [ [ { "node": "Parse AI Analysis & Compute Severity", "type": "main", "index": 0 } ] ] }, "Parse AI Analysis & Compute Severity": { "main": [ [ { "node": "Route by Platform", "type": "main", "index": 0 } ] ] } } }