{ "name": "AI-powered customer feedback analysis & routing for Gmail, Zendesk, Slack & Pipedrive", "nodes": [ { "id": "60256706-eabb-4ff1-abf0-78b5a9ca0869", "name": "Manual Trigger: Start VOC Analysis", "type": "n8n-nodes-base.manualTrigger", "position": [ 48, 368 ] }, { "id": "be859333-a941-4a71-951f-eeb6adcd0e4f", "name": "Set: Initial Parameters", "type": "n8n-nodes-base.set", "position": [ 320, 368 ] }, { "id": "c263ec19-9bdb-46fb-afde-4a17da961d3c", "name": "Config: Set LLM for Agents", "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi", "position": [ 1552, 928 ] }, { "id": "bf4488bd-0e20-4827-b370-77396415f7c8", "name": "Config: Set Agent Memory", "type": "@n8n/n8n-nodes-langchain.memoryBufferWindow", "position": [ 432, 592 ] }, { "id": "8f128774-c198-4a13-8d19-8cf5ac19c8b8", "name": "AI Agent: Gather Customer Feedback", "type": "@n8n/n8n-nodes-langchain.agent", "position": [ 736, 368 ] }, { "id": "6b70f528-bd39-4758-9d04-6b3ff93af6ff", "name": "AI: Structure Feedback Data", "type": "@n8n/n8n-nodes-langchain.outputParserStructured", "position": [ 1184, 592 ] }, { "id": "7c5791aa-2842-47af-818b-004af9685455", "name": "Tool: Get Gmail Messages", "type": "n8n-nodes-base.gmailTool", "position": [ 576, 592 ] }, { "id": "fbca39a8-6593-4cdb-a582-3bb81d18cb3a", "name": "Tool: Get Pipedrive Notes", "type": "n8n-nodes-base.pipedriveTool", "position": [ 736, 592 ] }, { "id": "a833e7b4-6510-44a5-934a-9d3b46289717", "name": "Tool: Get Zendesk Tickets", "type": "n8n-nodes-base.zendeskTool", "position": [ 880, 592 ] }, { "id": "28a49bba-62fa-4896-8604-098903b84450", "name": "Tool: Search Slack Messages Export to Sheets", "type": "n8n-nodes-base.slackTool", "position": [ 1024, 592 ] }, { "id": "b9212f35-c028-481e-908b-12aa3324ac25", "name": "AI Chain: Extract Key Signals", "type": "@n8n/n8n-nodes-langchain.chainLlm", "position": [ 1552, 368 ] }, { "id": "7ec417ac-bc65-4c9e-a1f7-dc3d295403e0", "name": "AI: Structure Key Signals", "type": "@n8n/n8n-nodes-langchain.outputParserStructured", "position": [ 1696, 592 ] }, { "id": "09797f66-2ce6-4392-afb4-a646ba733799", "name": "AI Chain: Cluster Signals into Topics", "type": "@n8n/n8n-nodes-langchain.chainLlm", "position": [ 1904, 368 ] }, { "id": "d31b8993-f7c4-496f-9515-ae2e39e84f17", "name": "AI: Structure Clustered Topics Export to Sheets", "type": "@n8n/n8n-nodes-langchain.outputParserStructured", "position": [ 2048, 592 ] }, { "id": "b26017dd-99f0-4033-9fb4-cfcf3be03c14", "name": "AI Agent: Route Topics to Actions", "type": "@n8n/n8n-nodes-langchain.agent", "position": [ 2320, 368 ] }, { "id": "ebefbd63-8ea6-49e3-be48-4aaf1b4f7011", "name": "Tool: Create Zendesk Ticket", "type": "n8n-nodes-base.zendeskTool", "position": [ 2320, 592 ] }, { "id": "2b0c3dc2-cf60-4d2b-8127-4141d34e7bee", "name": "Tool: Send Email Alert", "type": "n8n-nodes-base.gmailTool", "position": [ 2464, 592 ] }, { "id": "b47fc28d-72f5-42f9-a661-254a392ae443", "name": "Tool: Create Notion Page", "type": "n8n-nodes-base.notionTool", "position": [ 2608, 592 ] }, { "id": "fdac92b0-5b36-4fdc-a384-93c2d6c20cc6", "name": "Note: Data Gathering", "type": "n8n-nodes-base.stickyNote", "position": [ 704, 176 ], "parameters": { "width": 380, "height": 128, "content": "### Data Gathering Agent\nThis AI Agent's job is to collect all recent customer interactions.\nIt uses its tools (Gmail, Pipedrive, Zendesk, Slack) to fetch the raw data based on the initial prompt." } }, { "id": "ab1edac7-c359-433a-bad5-70c876d9cfb1", "name": "Note: Analysis Chain", "type": "n8n-nodes-base.stickyNote", "position": [ 1616, 160 ], "parameters": { "width": 476, "height": 152, "content": "### AI Analysis Chain\nThis chain processes the raw data in two steps:\n1. **Signal Extraction:** The first LLM Chain reads all the raw text and compresses it into concise 'signals'.\n2. **Clustering:*" } }, { "id": "0e500b93-135e-4a03-91e8-2159cc58718b", "name": "Note: Action Agent", "type": "n8n-nodes-base.stickyNote", "position": [ 2224, 160 ], "parameters": { "width": 412, "height": 152, "content": "### Action & Routing Agent\nThis final AI Agent acts as a dispatcher. It analyzes the clustered topics and follows a set of 'Routing Rules' in its prompt to decide which action to take.\nIt then uses it" } }, { "id": "0642f4ae-f111-4446-9e9a-c9bb0c1e609c", "name": "Workflow Documentation", "type": "n8n-nodes-base.stickyNote", "position": [ 16, -320 ], "parameters": { "width": 980, "height": 392, "content": "### **Voice of Customer AI Analysis & Routing**\nThis workflow automates the process of gathering customer feedback from multiple sources, using a chain of AI agents to analyze, summarize, and categori" } }, { "id": "eff608be-8f8d-4379-a9f0-5ab1beb26b3d", "name": "Sticky Note1", "type": "n8n-nodes-base.stickyNote", "position": [ 32, 960 ], "parameters": { "width": 432, "height": 176, "content": "## Contact me\n- If you need any modification to this workflow\n- if you need some help with this workflow\n- Or if you need any workflow in n8n, Make, or Langchain / Langgraph\n\nWrite to me: [thomas@poll" } } ], "connections": { "Tool: Send Email Alert": { "ai_tool": [ [ { "node": "AI Agent: Route Topics to Actions", "type": "ai_tool", "index": 0 } ] ] }, "Set: Initial Parameters": { "main": [ [ { "node": "AI Agent: Gather Customer Feedback", "type": "main", "index": 0 } ] ] }, "Config: Set Agent Memory": { "ai_memory": [ [ { "node": "AI Agent: Gather Customer Feedback", "type": "ai_memory", "index": 0 } ] ] }, "Tool: Create Notion Page": { "ai_tool": [ [ { "node": "AI Agent: Route Topics to Actions", "type": "ai_tool", "index": 0 } ] ] }, "Tool: Get Gmail Messages": { "ai_tool": [ [ { "node": "AI Agent: Gather Customer Feedback", "type": "ai_tool", "index": 0 } ] ] }, "AI: Structure Key Signals": { "ai_outputParser": [ [ { "node": "AI Chain: Extract Key Signals", "type": "ai_outputParser", "index": 0 } ] ] }, "Tool: Get Pipedrive Notes": { "ai_tool": [ [ { "node": "AI Agent: Gather Customer Feedback", "type": "ai_tool", "index": 0 } ] ] }, "Tool: Get Zendesk Tickets": { "ai_tool": [ [ { "node": "AI Agent: Gather Customer Feedback", "type": "ai_tool", "index": 0 } ] ] }, "Config: Set LLM for Agents": { "ai_languageModel": [ [ { "node": "AI: Structure Feedback Data", "type": "ai_languageModel", "index": 0 }, { "node": "AI Agent: Gather Customer Feedback", "type": "ai_languageModel", "index": 0 }, { "node": "AI Chain: Extract Key Signals", "type": "ai_languageModel", "index": 0 }, { "node": "AI Chain: Cluster Signals into Topics", "type": "ai_languageModel", "index": 0 }, { "node": "AI Agent: Route Topics to Actions", "type": "ai_languageModel", "index": 0 } ] ] }, "AI: Structure Feedback Data": { "ai_outputParser": [ [ { "node": "AI Agent: Gather Customer Feedback", "type": "ai_outputParser", "index": 0 } ] ] }, "Tool: Create Zendesk Ticket": { "ai_tool": [ [ { "node": "AI Agent: Route Topics to Actions", "type": "ai_tool", "index": 0 } ] ] }, "AI Chain: Extract Key Signals": { "main": [ [ { "node": "AI Chain: Cluster Signals into Topics", "type": "main", "index": 0 } ] ] }, "AI Agent: Gather Customer Feedback": { "main": [ [ { "node": "AI Chain: Extract Key Signals", "type": "main", "index": 0 } ] ] }, "Manual Trigger: Start VOC Analysis": { "main": [ [ { "node": "Set: Initial Parameters", "type": "main", "index": 0 } ] ] }, "AI Chain: Cluster Signals into Topics": { "main": [ [ { "node": "AI Agent: Route Topics to Actions", "type": "main", "index": 0 } ] ] }, "Tool: Search Slack Messages Export to Sheets": { "ai_tool": [ [ { "node": "AI Agent: Gather Customer Feedback", "type": "ai_tool", "index": 0 } ] ] }, "AI: Structure Clustered Topics Export to Sheets": { "ai_outputParser": [ [ { "node": "AI Chain: Cluster Signals into Topics", "type": "ai_outputParser", "index": 0 } ] ] } } }